Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract signed with Company 11/18/2022 Contract was a construction contract to construct a log cabin in *********, ** with a completion date of being in the spring of 2024. payments have been as follows:6/23/2022 $38,000 to reserve him.11/22/22 $297977.50 down payment Since then we have paid him $537417.80 for a grand total of $762142.30 He does not stay on the job, he takes months off at a time, is extremely rude and treats us like dirt. the last response we received from him when we asked why he again removed all of his trailers from the property, with no material left behind, as to when he would be returning, his response was "Ok i would back off or I'll get slower. You have complained and changed enough." We have not changed anything, we dont even know what we are getting, and when we ask about things we are told to "Deal with it". He has over $185610 of material that we have already paid for, but it is not on the jobsite. If it was we would be able to either do some of the work ourselves or hire family members. We want our money back for materials that has been spent, work that has been paid for but not completed. We want a drop dead time line for him to finish the project. or deliver our material and move on. We have multiple other clients that will back us that have been through this already. There are pages of lawsuits against him on MO Case net, he has been run out of the state of **** and ************ for doing the same thing there as he is doing to people here in **. how can you even allow him to be on BBB with a history like this? please please please help us. We have had to move, redo on a roof on a old house so we could temporarily live in it. we have 3 kids still at home. we need help bad. He is using our money to fund other projects. lumber yards and other contractors refuse to work with him as well. We have emails, texts, recordings all proving what we are saying if needed. everything was to big to attach on this form.

  

  Business Response

  Date: 01/23/2025

  Progress billing means every part of the construction has a budget for material and labor. These clients can't  stay on budget overspending on materials which affects labor.  ******** H323238373937383836**H has paid over $50,000 in extras and refuses to be blackmailed by clients that want extras without paying for them, so we walk away until a compromise because we are tired of working for free. July 2, 22 welcome letter stating start to be around Oct ***** completion date is in the contract.  Letter 2-26-24 indicates problems with location 3 excavators quit due to location find. Example of overspending cabinets ****** of extras, plumbing location changes plus additions, electrical additions to plan and connection box ,landscape not paid by Van ******* Window and door change from drafting from standard white to black exterior and white interior cost of change that ******** so far has paid with no reimbursement $42,655. Truss, walls modification due to lot having to be built on unknown sewer main forcing entire structure to be raised. 3.5 ft which affected the height requirement of the development. Manipulation of roof, walls, stone work plus changes to HVAC to accommodate this cost ******** H323238373937383836**H to the tune of $14,690 plus labor of ******-+ of which no payment ever made. Budget for stairs is  *****. We have spent 1/2 of that to build frame be now instead of carpet cover Mrs. ********** wants hardwood bid cost of ******-+ . This house is accessible from two side and is 5**6 sq living space, 1288 garage, 4 porches of ***** sq ft. Van ****** expenditure page. #4 why would 3 excavators quit=lie#** completed at footing completion = lie #**  50% reused 3 loads 3/4 clean underlayment =lie #** ******** installed = lie.  31 and 32 because off color change doors were removed, sanded, and painted at body shop and are stored to protect against damage possible from HVAC install. #** and 34 Complete obvious =lie 35 and 36 is converted on change to T&g more expensive stored to protect.= lie. 36 exterior completed =lie. 40 stored. 42 encashment built = lie. 44 on site = lie. 48 not ready 65 not bringing to site till payment is made for overages and chosen extras.  81 over budget. 90 inside heated trailers or used to seal logs= lie. 97 not building for free and not near enough 98 thru 104 big lie house would not be there if not already installed. 

  Customer Answer

  Date: 01/23/2025

  Better Business Bureau:
  
  Regarding complaint ID ********, we have spoken to the business and are resolving issues and moving forward to completion of the project. 
   
  Sincerely,
  
  ****** **********