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Business Profile

Dentist

Aspen Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for Aspen Dental's headquarters and its corporate-owned locations. To view all corporate locations, see

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Aspen Dental has 4 locations, listed below.

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    Customer Complaints Summary

    • 35 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/17/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was called in to have all my bottom teeth pulled a week early, I let the receptionist know I wasn't able to set up a financial plan due to the earlier appointment. She asked if I had the $1,759.50 then and I said no, she asked me what I could put down and I explained $100 was all. She said that was fine and printed me a receipt. After the extractions I followed up the next week. I ended up with sry socket and had to be seen a second time, this time the ** placed Clove like tasting stuff to help the pain. I received a bill for $1,759.50 on October the 15th I was able to pay another $100. I received my second bill November the 20th stating I owed $930. I called the branson missouri office today mon Dec 16th$1,697. And they refuse to see me until whole bill is payed.

      Business Response

      Date: 12/23/2024

      12/23/2024

      RE: Acknowledgment of Complaint Case No.22695334

      Dear **********

      We are writing to acknowledge receipt of the complaint ?led by ******* ******* regarding their experience at the Aspen Dental branded practice located at ************************************************************************** which is independently owned and operated by *******************.

      Upon receiving the complaint, the o?ce that treated the patient will initiate an internal review of the issues raised. A team member from that o?ce will then be reaching out directly to the patient to discuss the details of the complaint and work towards a mutually agreeable solution.

      We appreciate the Better Business Bureau's role in facilitating communication between consumers and businesses and take this matter seriously. Rest assured that we will make every e?ort to rectify the situation and provide a positive outcome for the patient.

      If you have additional questions, please do not hesitate to contact me. Thank you for your attention to this matter.

      Sincerely,

      ***** ******

      Manager, Regulatory Relations Aspen Dental

      On behalf of *******************

    • Initial Complaint

      Date:12/10/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I came to this office to have a partial plate made for my bottom teeth and full dentures for the top. I made a payment and never received my partials and I have been unable to get ahold of the company.

      Business Response

      Date: 12/16/2024

      Response attached!

    • Initial Complaint

      Date:12/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to these folks to get new dentures for myself, specifically the bottom set. When I was there they said my insurance could cover it and it will cover a top set and it would not cost me a dime. They even provided a billing paper that stated my responsibility would be 0.00. After getting the dentures and insurance paying them out, I now have a bill asking for ******. I contacted my insurance and they broke down that they did pay for 2 sets, a top and bottom and it was roughly a little over 600 dollars. My insurance broke down how much they paid and that I was indeed covered. I called them the day I got the bill and asked them about it. They looked and they said that insurance did not pay enough to cover these, which makes no sense whatsoever. More over, after the xray I spoke to the lady who told me the break down on what they offered and told them straight up I am on ssi and I would not have money to pay for these and offered basic dentures. I was promised I wouldn&#**;t pay. Apparently this was an estimate and I told them how I would not be able to pay extra above the insurance.

      Business Response

      Date: 01/16/2025

      January 16, 2025

      RE: Acknowledgment of Complaint Case No. ********

      Dear **********

      We are writing to acknowledge receipt of the complaint filed by Daily ******* regarding their experience
      at the Aspen Dental branded practice located in **********, ** which is independently owned and
      operated by MO Dental AS Judge, DDS, P.C.

      Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
      issues raised. A team member from that office will then be reaching out directly to the patient to discuss
      the details of the complaint and work towards a mutually agreeable solution.

      We appreciate the Better Business Bureau's role in facilitating communication between consumers and
      businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
      situation and provide a positive outcome for the patient.

      If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
      this matter.

      Sincerely,

      ******* *****

    • Initial Complaint

      Date:09/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *********************** I had work done by this office in December 2022 and have continuously received collection calls from them after having already paid for the services per our agreed contract.

      Business Response

      Date: 09/26/2024

      Response attached!

      Customer Answer

      Date: 09/26/2024

      Complaint: 22330356

      I have reviewed the business' response and am rejecting it because:
      They have told us on multiple occasions that they would review our bill and contact us and have not done so for over a year.


      Sincerely,

      ******* *******

      Business Response

      Date: 09/29/2024

      This complaint is under review.

    • Initial Complaint

      Date:09/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date 10/5/2023 Agreed amount as this was out of pocket no insurance. ****** Additional charges mailed to me 10 months later are *****, they say are still due breaching their agreement. I went to the facility; the *** was rude and not willing to help. I was informed by another dentist office employee that worked there previously that this was a reoccurring practice with this company. I called Aspen headquarters and after a 30 minute wait the man hung up on me. My perception is that this may be a practice to get money from seniors. Corporate HQ number is **************. They are at ************************************************************************************ *****. The treating facility is at ***************************************. In closing I was clear this was a customer pay and insurance would not be involved. Even the hygienist stated the bill was paid or I never would have been admitted. This is terrible and I hope we can get resolve. I purchased a vehicle to find my credit score was 849. This could do damage to me on multiple points. Please note service date and billing date. PDF upload was provided.

      Business Response

      Date: 09/10/2024

      Response Attached.

    • Initial Complaint

      Date:07/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently got contacted by a ***************** about $24 I owe to Aspen Dental in ******************* previous dental work. I am not disputing the charges. They're most likely legit. However, Aspen never contacted me on these charges. They never called me. They never told me about them in person. They never emailed me. They never texted me. They never snail mailed me. Out of the blue, here is a debt collector. So since I am not psychic, I have a **** on my credit rating now. They have to have some obligation to contact me before dumping it off to a collection agency.

      Business Response

      Date: 07/26/2024


      July 26, 2024
      ********RE: Acknowledgment of Complaint Case No. ******** ******** ********Dear ********** ******** ********We are writing to acknowledge receipt of the complaint filed by ************************* regarding their experience
      at the Aspen Dental branded practice located in ***********, ** which is independently owned and
      operated by MO Dental AS Judge, DDS, P.C. ********Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
      issues raised. A team member from that office will then be reaching out directly to the patient to discuss
      the details of the complaint and work towards a mutually agreeable solution.

      We appreciate the Better Business Bureau's role in facilitating communication between consumers and
      businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
      situation and provide a positive outcome for the patient. ********If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
      this matter. ******** ********Sincerely, *************************************

    • Initial Complaint

      Date:07/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was given an dollar amount for a tooth extraction. Got the extraction and paid the said amount. Received a bill for more money (******). The dentist said he did surgery and removed a bone from the jaw. This did not happen, all the dentist did was to remove the tooth. Was not told how to care for said removal and not given antibiotics. Got a terrible infection resulting in strong antibiotic from primary doctor.

      Business Response

      Date: 07/30/2024

      Response attached.

    • Initial Complaint

      Date:07/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Crown had fallen off tooth. I have dental insurance through work that cover it. I went in and they did extensive xrays and glued the crown back on. All of a sudden they are telling me I need a deep cleaning and insurance does not cover it, with this urgency that sounded like my teeth would fall out. They had me sign me up for a care credit plan. I scheduled a deep cleaning at their advice but decided to cancel it a week before the schedule was due because I felt very uneasy about this. The manager then got angry with me saying I have been billed for it for 2600 dollars and the service was never performed. I have never formally received a bill in any way. They are now adding some late fees.

      Business Response

      Date: 07/19/2024

      July 19, 2024

      RE: Acknowledgment of Complaint Case No. ********

      Dear ********** ********** are writing to acknowledge receipt of the complaint filed by ************************* regarding their experience
      at the Aspen Dental branded practice located in ******, ** which is independently owned and operated
      by CHANDI DDS LLC.

      Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
      issues raised. A team member from that office will then be reaching out directly to the patient to discuss
      the details of the complaint and work towards a mutually agreeable solution.

      We appreciate the Better Business Bureau's role in facilitating communication between consumers and
      businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
      situation and provide a positive outcome for the patient.

      If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
      this matter.



      Sincerely,

      *****************************

    • Initial Complaint

      Date:07/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is for the ************, *********, ******** office.:They looked me in the eye and told me I only owe $53. About a month later I got a bill for 50 more dollars. I went in and asked about it and they said they didnt get their money from my insurance company. Tuff. Not my problem. They provide all the services I got for free if you have no insurance. I didnt want to share my insurance information. I had no idea they were requesting money from my insurance company.On my one and only visit, I asked about the $50 line item from my insurance saying it was available for use, but they did not answer. I will die before I pay them. My request is that they stop sending me bills and do no harm to my credit. Other dentists in the area and other customers have clearly expressed what an unprofessional, profit centered Dental h*** that Aspen Dental is. Read the one star reviews. This place should go under as soon as possible and stop negatively impacting many peoples life.

      Business Response

      Date: 07/18/2024

      July 18, 2024

      RE: Acknowledgment of Complaint Case No. ********

      Dear ********** ********** are writing to acknowledge receipt of the complaint filed by *************************** regarding their
      experience at the Aspen Dental branded practice located in *********, ** which is independently owned
      and operated by ******* DDS, II LLC.

      Upon receiving the complaint, the office that treated the patient will initiate an internal review of the
      issues raised. A team member from that office will then be reaching out directly to the patient to discuss
      the details of the complaint and work towards a mutually agreeable solution.

      We appreciate the Better Business Bureau's role in facilitating communication between consumers and
      businesses and take this matter seriously. Rest assured that we will make every effort to rectify the
      situation and provide a positive outcome for the patient.

      If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
      this matter.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:07/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Need help with resolving 2 seperate dental issues I have with this company. This is not my 1st time using Aspen Dental, but over a couple of years in b'tween visits. They have no record of past visit(s) so I was listed as new patient. ON 12/18/23 - INITIAL APPOINTMENT, X-RAYS WERE TAKEN & AFTER EXAM, I RECEIVED A PATIENT TREATMENT PLAN, AKA, MY"ESTIMATED COST" W/INSURANCE WOULD BE $ ******. GIVEN TO ME BY ******************************* (OFFICE MGR AT ASPEN DENTAL - **********, **. LOCATION.) I ALSO NEEDED A CROWN, BUT MY DENTAL INSURANCE WAS ENDING ON 12/31/23, & THERE WAS NOT ENOUGH TIME TO HAVE CLEANING AND CROWN BOTH COMPLETED. (ONLY SERVICE TO BE DONE WAS A "DEEP CLEANING" BY THE DENTAL HYGIENIST) 12/26/23 DENTAL CLEANING WAS DONE ON LEFT SIDE. I ALSO ASKED TO TALK TO ******* BUT WAS N/A. A FEW ***** ON HER ESTIMATE, I NOTICED LISTED, BUT WERE NOT DISCUSSED, NOR WAS OR HAD I RECEIVED. THE ***** I REQUESTED TO BE REMOVED FROM ORIGINAL ESTIMATE & WAS ASSURED THEY WOULD BE. (SAVINGS OF $193) ***** ARE: (1) CODE# D4999-ORAL B GENIUS ELECTRIC BRUSH-PRICE $135 (2) CODE# D9630-ANTIMICROBIAL RINSE-PRICE $29 (3) CODE# ***** ANTIMICROB MEDIC FLU 1.1 NEUTRAL SODIUM GEL-PRICE $29 (4) CODE# ***** ORAL HYGIENE INSTRUCTIONS $0 12/29/23 DENTAL CLEANING DONE ON RIGHT SIDE OF MOUTH. DURING THIS VISIT, I ASKED ABOUT COST OF WHITENING TRAYS WITH BLEACH. WAS GIVEN PRICE OF $75.00 (NO INSURANCE) I AGREED TO PRICE. ON 1/3/24, IMPRESSIONS MADE & READY BY END OF DAY. EXPECTING TO PAY FOR THE WHITENING TRAYS, & WAS TOLD TO PAY MY "REVISED "ESTIMATED" PRICE FOR THE CLEANING, INSTEAD OF WAITING TO RECEIVE "FACTUAL" PAYMENT FROM INS. 1/11/24, INSURANCE "EOB" STATES BY PORTION PAY IS $58.00. THE ************** GEL WERE NOT REMOVED AS I HAD ASKED. 1/3/24 THEY TRIED BILLING INSURANCE FOR THE WHITENING TRAYS I HAD ALREADY PAID FOR! DENIED OF COURSE. ASPEN IS NOW BILLING ME. I HAVE ASKED BY ************** FOR AN ITEMIZED INVOICE SHOWING HOW MY PAYMENT WAS APPLIED, TO NO AVAIL.

      Business Response

      Date: 07/23/2024

      7/23/2024

      RE: Acknowledgment of Complaint Case No.21989430

      Dear ********** ********** are wring to acknowledge receipt of the complaint ?led by ******************************* regarding their
      experience at the Aspen Dental branded practice located at ********************************************************************************
      which is independently owned and operated by MO Dental AS Judge, DDS, P.C.

      Upon receiving the complaint, the o?ce that treated the patient will initiate an internal review of the
      issues raised. A team member from that o?ce will then be reaching out directly to the patient to discuss
      the details of the complaint and work towards a mutually agreeable solution. ********** appreciate the Beer Business Bureau's role in facilitate communication between consumers and
      businesses and take this matter seriously. Rest assured that we will make every e?ort to rectify the
      situation and provide a positive outcome for the patient.

      If you have additional questions, please do not hesitate to contact me. Thank you for your attention to
      this matter.

      Sincerely,

      ***********************

      Manager, Regulatory Relations

      Aspen Dental

      On behalf of MO Dental AS Judge, DDS, P.C.

    Aspen Dental is NOT a BBB Accredited Business.

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