Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 7th we sat with ***** *****. He mentioned that when we joined Lifetime we were would get a call in the next 2 weeks to pay the maintenance fees and another call to get us out of our bluegreen ownership and refi. I had to get a hold of the people to pay the fee. This was a week after ***** was suppose to call. I said to him I now need the refi people to call and most importantly the company to get us out of bluegreen. He say yes to everything but nothing has gotten done. I have weeks of him yesssing me. I am asking for someone to please get me the mortgage company to do this. They did send me to timeshare and **** had said we need to do this before he can do his thing. Shouldn't take 7 weeks to get this.

  Business Response

  Date: 06/18/2025

  We responded to our customers concerns in a letter on June 18, 2025. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you.The tracking number is available to the customer by request.

  Customer Answer

  Date: 06/18/2025

  Never got a letter

  Business Response

  Date: 06/19/2025

  As stated within our initial response, Mr. ***** is welcome to contact our office to obtain the tracking information for the letter post marked on 6/18/25.

  Please do not post this to the website.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 6000 points from H32373532373633**3231H, and were told we could make reservations with them, but it takes a couple of weeks to put me in the system, but now they are telling me that I have to wait 90 days and pay for the contract that&#**;s worth 6000 points in the amount of $2020.00, I paid $470 towards that, also I have tried calling the business at the number they provided to me at the time, and no one answers. I feel as though I was mislead and rushed into signing their paperwork and were not truthful.

  Business Response

  Date: 05/30/2025

  We responded to our customers concerns in a letter on May 30, 2025. We are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you.The tracking number is available to the customer by request.

  Customer Answer

  Date: 06/02/2025

  Complaint: 23393692
  
  I have reviewed the business' response and am rejecting it because: I would to make the following changes in regards to my complaint. The points is ***** not 6000. Therefore, I asking for a resolution for this contract to be cancel and all of my money refund and given the points that I have earned. I don't agree with the terms and conditions of this contract. I am disable and my wife is extremely sick. I was rush into signing the paperwork and no one on site explained to me what I was signing. 
  
  
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 06/25/2025

  The rejection that Mr. ***** submitted was an edit to his original complaint and not a rejection to our response.

• Initial Complaint

  Date:11/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my time share with the business who Branson Nantucket located at ******************************************************************* on 8/21/23 and received a refund, except for the maintenance fee in the amount $569 that was paid on 8/14/23 before the refund and cancellation process. I spoke with a woman named ***** on 9/10/24 about the maintenance fee being refunded to me, and at that time she said she thought it was taken care of and that I should receive my refund and that she would send it through again to a supervisor, on 9/30/24 she called back and then advised me to send an email to the business requesting the $569. I have not heard anything back from them, which has now been over a month.

  Business Response

  Date: 11/08/2024

  Our office has been in touch with *** and Ms. ***** and have reached a resolution.  The Streys should be in touch with you shortly.  Let me know if more information is needed.

   

  Please do not post to site.

  Customer Answer

  Date: 11/10/2024

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ****** & **** *****

• Initial Complaint

  Date:10/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were on vacation in ******* and this company approached us and said they could help us with a program other than whyndam H31**3536313630313238H. We signed some papers and reviewed some information and decided next day we were not interested and informed them. They said ok and would take care of the paper work. Last week we saw there was a credit card made in our name ****** dollars were also billed to us and will be taking from our checking. We called the bank and they could put a stop to the payment, but now we need that card no longer active and we aren&#**;t interested in services.

  Business Response

  Date: 10/23/2024

  We responded to our customer's concerns in a letter sent on 10/23/24.  To protect our customer's privacy, we are not providing you with a copy of our letter.  Our customers may use their discretion in sharing our response directly with you.  The tracking number is available to the customer by request.

• Initial Complaint

  Date:09/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my reoccurring concerns regarding my contract 1BN23757, which I purchased last year. During the sales presentation with representative ***** *., I was explicitly assured that Bransons Nantucket would pay off my three existing Hilton timeshare loans if I agreed to the new purchase. To date, this has not happened. After reaching out to Bransons Nantucket numerous times, I recently received an email from Lifetime Destinations stating, "Again, I looked in your papers and I see no such agreement as this is something that the resort does not do. Again, this is what the 3rd party company was for. It is to my understanding that the resort is no longer associated with that 3rd party company as they closed their business."In addition to this, it was made clear during the presentation that I would be able to resell the contract if necessary. However, I have since discovered that this is not true, despite being led to believe otherwise. The ability to resell was a key factor in my decision to move forward with the *********** family and I are struggling to manage financially, and this contract is not being used as intended. We purchased in good faith, trusting that Bransons Nantucket was transparent in its offerings, but it is now clear that we were misled.I am incredibly frustrated by the lack of response from ***** and the company as a whole.

  Business Response

  Date: 09/30/2024

  We responded to our customer's concerns in a letter which was mailed today, September 30, 2024.  To protect our customer's privacy, we are not providing you with a copy of our letter.  Our customers may use their discretion in sharing our response directly with you.  

  The tracking number is available to the customer by request.

  Customer Answer

  Date: 10/08/2024

  Complaint: 22342770
  
  I have reviewed the business' response and am rejecting it because: I have yet to receive said letter. Can you please send me the tracking number? 
  
  
  
  Sincerely,
  
  ****** Day

  Business Response

  Date: 10/14/2024

  The tracking number for the letter sent to *** Day is 9589 0710 5270 0502 9221 59.

  Please do not post this to the site.  Thank you.

• Initial Complaint

  Date:08/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attached letter. We accidentally sent our rough draft to the company, but this is more accurate. My husband will be sending customer care this updated version today.

  August 28, 2024
  
  Lifetime Destinations
  **** ***** **** ***
  ******** ** *****
  
  ******* *** ********* ******
  **** **** ******
  ********* ** *****
  Contract # *****
  Member # *******
  
  To the Head of the Owner
  Care Department:
  
  We purchased a vacation interest
  from Lifetime Destinations on May 14, 2024. Your representative was ****
  ***********. We have finally realized that we were lied to about everything
  that made this purchase desirable. It has taken us this long to realize that we
  were duped. In this letter you will find the following:
  
  Mr. **** ***********’s claimed position with a time share company association.
  Mr. ***********’s offer to get us out of our current timeshares at no cost to us if we purchased with Lifetime Destinations
  The number of weeks suggested during the sales presentation versus the number of weeks in reality
  The promise of free resort exchange through Lifetime Destinations
  The desired resolution to this misrepresentations by Mr. **** ***********
  
  Mr. *********** said he
  was not a salesman. He worked for an association of timeshare companies. He
  said he was paid by them and received no commission from our purchase.
  
  Mr. *********** informed
  us that because we had a Bluegreen property and that there were settlements
  against them, we could be included in the suit. An agent would work us with to
  become part of the suit against Bluegreen as well as get us out of owning this
  timeshare.
  Mr. *********** also said
  that because of the Bluegreen lawsuit, we could get out of all our timeshares.
  We asked if our son could get out of his ******* property. He said, yes, but
  that our son would have to pay around $1200. He said we did not have to pay. We
  found out in June that we do indeed have to pay. When we called Mr.
  ***********, He apologized and said it was “accidentally” left off our
  contract. This is when we began to worry.
  
  We were told that we
  could trade our points with Interval International or Lifetime Destinations in
  order to book two-bedroom units for approximately 8500 points per week at any
  resort in the United States. We already had enough points from our other
  properties to get 15 weeks per year. Mr. *********** claimed Lifetime
  Destinations would book us into other resorts. Even after we contacted Customer
  Care and spoke with a live person who said we could only book through Interval
  International, Mr. *********** repeated his claim that Lifetime Destinations
  would book us into other resorts at no cost to us. We called Customer Care
  again, repeating Mr. ***********’s claim, and were told yet again that we had
  to go through Interval International. Mr. *********** said if we would get
  110,700 annual points with Lifetime Destinations, we could get 15 weeks in a
  two-bedroom condo. The purchase price was $81,385. We were currently paying
  $15,000 for maintenance and dues in our current timeshares. The POA would only
  be $1,408 per year. This seemed to be a great deal. When we called Owner Care,
  they said that we could only exchange with Interval International When we asked
  Mr. ***********, he said we were not calling the correct number. Later he said
  we must not have our account established yet. He repeated that he would call
  them and they would contact us. On July 16, the day after he would he said he
  would have them contact us, we did get an email from owner care that asked our
  names and address. We haven’t heard from him or them since. We now suspect that
  he has blocked us as he no longer returns calls or answers emails from us.
  
  If we use Interval
  International, we will get about three to four weeks a year instead of 15, and
  it will cost us almost $1000 to exchange. We went ahead and started the process
  of getting rid of our time shares before we realized that Lifetime Destinations
  does not book other resorts as we were told by Mr. ***********. This has become
  a financial nightmare to get rid of old timeshares and get nothing we were
  promised.
  
  Please helps us to
  resolve this dreadful situation. We would like a refund of our purchase price
  of $81,385. Mr. *********** has put your company in a very bad light. His
  untruthfulness should void this contract.
  
  Thank you for your
  attention to this matter. We look forward to hearing from you regarding the
  actions you plan to take.
  
  Sincerely,
  
  

  Business Response

  Date: 09/04/2024

  We responded to our customers' concerns and are mailing them a letter today, September 4, 2024.  To protect our customers' privacy, we are not providing you with a copy of our letter.  Our customers may use their discretion in sharing our response directly with you.  The tracking number is available to the customer by request.

  Customer Answer

  Date: 09/12/2024

  Lifetime destinations did not send us any correspondence. It’s been eight days. We were expecting something by mail.

  Business Response

  Date: 09/20/2024

  The tracking number for the letter previously sent is **********************, and appears to be stuck in transit currently.

   

  We will re-send the letter out today.

   

  Please do not post to site.

   

   

• Initial Complaint

  Date:06/03/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is concerning ********* Nantucket and Lifetime Destinations out of *******, **. For the last year, my husband and I have been receiving flyers in the mail about coming to stay at the property for $79 for four days. The flyer says "Owners Getaway". and we get one every month. In order to stay, we have to pay our owners dues of around $600.00. I paid the dues and then called the number on the flyer. I left four messages with *************************** ************** over a four week timespan and emailed the company with the email provided, with no response or callback. I tried another number that I had for the company and all the representative said was that she would leave a message with "owner services". After weeks, no response. My most recent call was to ask the only representative that I can get to answer the phone if she could give me the manager over "owner services" and she dances around the question, not giving a name or any other number than the one I have. We would like to stay at the "resort" that we bought into back in 2011. Can you please help us to resolve this issue.

  Customer Answer

  Date: 06/03/2024

  Hello, I appreciate your services so much! Someone ended up contacted me about the issue. Even though I did not agree with or like what they had to say, at least someone did contact me from Branson Nantucket. Thanks for your help, the issue has been resolved!

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a membership into Lifetime Destinations (********* Nantucket) , paid in full, but have not received any information from our purchase on March 27th, 2024 and they refuse to return our calls. They put our purchase on a credit card. They refuse to provide our membership information and refuse to provide access to the membership we purchased. They continue to bill us for POA dues that we have already paid in full for the first 3 years. Upon discovery, after leaving the facility, they pulled our folder at time of signing stating there was a typing error and removed the sales purchase agreement that we had signed with ******, the sales rep. ***** many attempts at calling Nantucket, the person in ownership care and her supervisor refused to transfer my call and told me that she would relay the information to ******'s supervisor, but refused to give me the name nor number. It's been over 2 weeks and we still have not received a call. we called for our membership number last week, they still refuse to return our call or email us as promised.

  Business Response

  Date: 05/24/2024

  We responded to our customer's concerns in a letter on May 24, 2024. To protect our customers privacy, we are not providing you with a copy of our letter. Our customers may use their discretion in sharing our response directly with you.The tracking number is available to the customer by request.  

   

  Please do not post to website.  Thank you.

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 25, 2023 my wife and I attended a presentation at Lifetime Destinations, ******************, **************************************************. We met with two representatives, **** and Zeb. They found us a unit that fit our budget. Zeb took our information and ran our credit to determine a plan for financing. He returned to the table saying that because our credit was so good, their institution wouldnt be beneficial to offer us a financing plan because the interest rate would be too high. *** told us that we would be better off using their credit union. However, for this to work, we would have to open a credit card with ********************** to pay for the unit, totaling $20,702. *** then told us that as soon as we received the credit card in the mail, we needed to call him so he could issue a check to pay off the balance. We would then be making payments to the credit union in which they do business with. Before we agreed to any of this, we asked *** to run the numbers and provide us with the monthly payment we would be responsible for. He returned with a document stating that we would be asked to pay approximately $207 a month. We agreed and signed the contract. Upon returning home from our ******* vacation, we were looking through the contract and documents from Lifetime Destinations. They provided us with a copy of our membership application, the contract, and the closing disclosures. The document with the numbers we agreed to pay monthly was not included in the packet. We received two separate credit cards, one with a balance of $12,802 (minimum monthly payment of $449) and one with a balance due is $7,900 (minimum monthly payment of $277). I called and texted both **** and *** to pay the balance. I have also contacted Lifetime Destinations on several occasions, both through phone and email. No one has contacted me back. We are frustrated because none of this is what we agreed to and we are not able to get any assistance from Lifetime Destinations.

  Business Response

  Date: 01/09/2024

  We called the customer to attempt to address their concerns and reach a resolution.  We left a voicemail message requesting a return call.

  Customer Answer

  Date: 01/10/2024

  I spoke to Lifetime Destinations on the phone. I was told that their president has agreed to cancel our membership, void the contract, and close out the credit cards, requiring us to owe them nothing. This process is supposed to begin next week. I will let the BBB know if these actions do in fact take place. 

  Customer Answer

  Date: 02/04/2024

  We were able to reach an agreement with the company to resolve the issue. Thank you for all of your assistance.