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Business Profile

Hotels

Angel Inn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2024

    Type:Facilities Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Complaint: 22071755

    I have reviewed the business' response and am rejecting it because:

    I have not received a refund. I spoke with my card provider and there is no refund showing between July 15, 2024 through today from the property. All it shows is the $170 and some change from July 3, 2024 from our stay at the property. 

    I have called the property several times leaving my name and number with one of the managers. **************** believe is here name . She works evenings.  

    I would like to know when the refund was issued? 

    I was compensated the room after i had mentioned to ******* that i was going to book another night but it was gling to be $200 something for July 4 through my booking.com. She daid i can comp a night for you. I told her that would be great.

    Sincerely,

    *******************************

    ith the office to see if the chemicals would kill the bacteria and they weren&#**;t sure. The manager did comp us for a night. I went to the front desk so I could get this corrected but we were then told they were moving us without our agreement. We packed up and did what we needed to do to move and when we went down to see the manager who would comp us they told us we weren&#**;t going to move. So we put our stuff back. The breakfast never had enough waffle mix for waffles. We paid a good amount of money, left with injuries, confusion and frustration. I called the hotel again and the manager that came the day I made the first complaint 2 times, and I have been waiting for the bigger manager to call me back as promised.

    Business Response

    Date: 08/15/2024

    ********************* has been fully refunded for her stay with us.  I apologize for the delay but I did not realize that she was waiting for a response or further compensation.  While she was on property she ask for an additional night at no charge which we provided.  

     

    *****

    Customer Answer

    Date: 08/17/2024

    I received my full refund from the property. Thank you. 

  • Initial Complaint

    Date:06/29/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent a message to you on 6-29-2024 about Angel Inn IMAX in ******* taking $1122.38 illegally.  Today 6-30-2024 they have again taken $1122.38 out of our account.  When called they just tell me the general manager isn't there and we will have to wait.  My husband and I are both in our 70's and feel like we are being scammed by this motel.

    Business Response

    Date: 07/19/2024

    We had a system error, at this time a refund has been issued for $1122.38

Angel Inn is NOT a BBB Accredited Business.

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