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Business Profile

Optometrist

Ozarks Family Vision Centre

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are billing me for extra and they say there has been a mistake. On the statement they sent me has $74.50 but where they printed out the statement they print my check number and they put $0 that I paid to them. I paid $240.60 extra to them.

    I want to make sure how they arrived at this amount. They say they discounted it but they are not showing my payment of $240.60, check number 2183. I had VSP insurance too.

    Customer Answer

    Date: 01/10/2024

    They also don't show a payment that I made with a debit card of $132 on 10/22/23

    Business Response

    Date: 01/12/2024

    The patient has been contacted and the statement and charges were discussed.  A statement in a different format with additional information is being mailed to the patient.

    Business Response

    Date: 01/19/2024

    The patient has been mailed an itemized receipt with the payment made by her debit card for $132 highlighted.  The payment was received on 10/26/23.

Ozarks Family Vision Centre is NOT a BBB Accredited Business.

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