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Business Profile

Resort

The Lodges at Indian Point

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Lodges at Indian Point's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Lodges at Indian Point has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received RCI points through the Lodges of Indian Point Resort (**************************) in ******* Mo. in 2018. We received an email from them stating that on April 1, 2022 our membership was transferred to Park at ********** in *******. It stated if we had any questions regarding the transfer to speak to Des ****** and gave her phone number. It was signed by the Director of Finance and Operations at ************************** ***** ******. Nothing changed after email until the end of last year Dec. 2024. When I tried to pay my *** fees they said the place that basically sponsored our points was no longer in business. I have tried many times to get a hold of Des ******* I have emailed, left numerous voicemails. I was told she was on vacation or not in the office. ******* ******* called me back eventually and was supposed to reach out to her and research it. I heard nothing for weeks. I left her and the main number a message again. She called today. She argued with me, and said basically my email didnt happen. When I once again asked to speak to Des ****** she said she would tell me the same thing. Since it never happened that was why she wouldnt return my call. Then she hung up on me. We spent $5000 originally for these points with RCI through The Lodge at Indian Pointe. We were told it was good for life and we could even leave it to our son. Now suddenly they are out of business and nobody wants to honor the contract.

      Business Response

      Date: 04/21/2025

      Dear *****, 

      Lodges of Indian Point Resort did not transfer their members to ******************  We have no affiliation with Lodges of Indian Point and their letter was sent out in error. While we emphasize with your situation, your complaint is with them and not Foxborough. 

    The Lodges at Indian Point is NOT a BBB Accredited Business.

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