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Business Profile

Soap Making

The Soap Tree

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Soap Making.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract with a guy in the store named *** in December 2023. I bought the products for $10,000.00. He gave me these products and would call and tell me how to use them. I did this religiously for 3 months and he told me I need to buy these other products for $1,000.00. Then he quit contacting me. Then he told me I really need to buy these other products and that I was cheap. I told him that I couldn&#**;t afford any other products. He contacted me twice and I asked what is wrong with him. His first excuse that he was in the hospital. I sent him pictures of the product and everything he has asked me to do. He constantly says he will contact me. He is wanting either more money or excuses.I would like to drop the contract and get some of the money back.

    Customer Answer

    Date: 07/11/2024

    I understand that my case has been closed but did you contact the guy I sent you information on? He was the guy who should have been contacted as the Soap Tree was the store he worked for! His name was *** and I have his phone number if you dont have . 

    Customer Answer

    Date: 07/11/2024

    I understand that my case has been closed but did you contact the guy I sent you information on? He was the guy who should have been contacted as the Soap Tree was the store he worked for! His name was *** and I have his phone number if you dont have . 

  • Initial Complaint

    Date:08/22/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought some eye makeup and they charged me $551.75 for the makeup. I looked on ****** and they had the same product for $147.00. I went back and told the owner of the store that they overcharged me. So he was supposed to issue me a refund to my debit card. The manager, Shair Gal, did not give me a refund and never returned my money. They are reluctant to give me my money back. I would like my refund - $551.75 - to my bank.

    Business Response

    Date: 09/08/2023

    Please call me to issue your refund

    thanks 

     

    **********

     

    Customer Answer

    Date: 09/10/2023

    I have bank statements that prove

    i did NOT receive my refund

    i will not put bank statement on the internet

    i want my money back

    i have other option to put presser on them to give money back

     

The Soap Tree is NOT a BBB Accredited Business.

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