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Business Profile

Storage

Branson Lakeview Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/26/2024

    Type:Facilities Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have leased a climate controlled storage unit to keep our valuables protected from extreme heat. The building our unit is in has not had working AC for over 5 weeks. We have called repeatedly to alert them of this issue. We are never called back or contacted. When we call in the next time, we are informed they have closed our ticket and the issue has been resolved. There still is not AC in the building and temps are well over 100 degrees. We STILL cannot get thru to anyone on site and have no idea how to resolve the issue. We are now forced to hire a moving company to move our items and have no idea if any of the delicate items stored have been ruined. We paid extra and specifically rented a climate controlled unit knowing our items could not withstand extreme heat. This is bait and switch, false advertising and non performance.

    Business Response

    Date: 07/12/2024

    Hi. We were aware of an issue with the ** and immediately made strides to repair. Obviously when an issue happens, it occurs randomly and while it is frustrating from a tenant perspective, we are at the whim of assessing the issue and then getting a vendor out. With what was thought of as just a battery issue with the thermostats turned into a system issue. We contracted a certified HV** company who came and fixed the issue two weeks ago. I will attach their invoice from 6/28 as proof of service. They told us, just like at your house, that if there is an extreme heat wave, the ** does its best to catch up. He confirmed its fully functioning but due to the building structure, may be more a little more hot just because the heat index is 105 outside. We have spoken with this tenant multiple times before and after it was resolved to explain this to them. We greatly apologize if this is not sufficient for their needs but hope they would reconsider to stay. 

Branson Lakeview Storage is NOT a BBB Accredited Business.

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