Complaints

This profile includes complaints for Forever Grand Vacations, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Forever Grand Vacations, LLC

  1828 W 76 Country Blvd Branson, MO 65616

• 

  Forever Grand Vacations, LLC

  1828 W 76 Country Blvd Ste B,C, D, E,F,G Branson, MO 65616

• 

  Forever Grand Vacations, LLC

  1828 W 76 Country Blvd STE G Branson, MO 65616-2529

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I appreciate their efforts and I am waiting to hear from them later this week.  I'm not ready to close the complaint at this time. id do, I had a shared savings of approximately $250. I was supposed to get 50% of that savings back on a rewards debit card. When I called to find out where my rewards card was, they told me the savings was applied to the booking. Maybe so, maybe not, I have no way to prove it either way.

  Business Response

  Date: 02/17/2025

  We are working on a resolution for Mr. ******* We have been in contact with the fulfillment company (ShareLife Vacations) as to Mr. ********* issues with availability and pricing. We have set up another call this week, weather permitting, by Friday to hopefully resolve this issue. 

• Initial Complaint

  Date:01/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a vacation membership from these people. They, of course, made it sound so great. Even gave us a bunch of hotel coupons. They say they guarantee by 200% that they can beat any hotel price. They cannot. I tried three times for hotels and one for a super week that we were told we could get for $199 within a 30-day reservation. That was not right either. We paid these people $4,152.00 for the membership, plus $348 for a yearly membership. This is totally a scam and they should be put out of business. They gave us 50 hotel coupons. Now I know why, they are no good.We would like a refund from them. This was put on ****************. I have filed a dispute with **************** also.

  Business Response

  Date: 01/08/2025

  We spoke with Mrs. ****** on 1/6 to address her issues. The issues are with booking and pricing. We are communicating with the fulfillment center to gather more information as to what was quoted vs requested and why the 200% price match, according to Mrs. ****** didn't make her request cheaper. We offered Mrs. ****** a good faith partial refund to assist in the booking but she adamantly denied it. She has done a charge back attempt on her CC, which we have fought. At this point we have to wait for that to settle before any further negotiations will be done. 

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we purchased this back in 2016. Haven't used it as much as we thought we would. In August we booked a cruise with them. they did very little to help us. Referred us to ****** for most issues, even said we should book with ******* directly. Now since October we have been trying to book a VRBO thur them. They never answer, always say "high volume" will get back to us later. Never have. I've tried emailing them several times, always the same "high volume". I'm beginning to think they are going out of business, and just ignoring us. IT has been two months and no response????

  Business Response

  Date: 12/19/2024

  We have called and spoke to Mrs. ***** about her issues/complaint. It seems there was a misunderstanding with the concierge and Mrs. ***** in their cruise booking. We discussed the concerns that Mrs. ***** had about her booking. Mrs. ***** also stated in the complaint that she has been having issues with getting with the concierge since October. We did remind Mrs. ***** that her concierge booking service is based out of ********, ** and that a major hurricane had hit that area late September. It is noted on the voicemail for the concierge that they are behind on calls and are working to get caught up since the hurricane. Mrs. ***** understood the delay more once that was discussed with her. The concierge has been in contact with Mrs. ***** and is assisting her with her next trip. 

• Initial Complaint

  Date:11/22/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ******* ****tood my frustration and was going to work with me. He told me he would call his boss and talk to them and would call me back on Monday at 12:00 pm. He never called so I reached out to ******* and she told me he is with a client right now and he would call me back in about 30 minutes. He never called and now ***** ***** and ******* ******** are ghosting me and my phone calls. I really was wanting this to be what they told us during the presentation. I am very disappointed and feel like I have been scammed. I noticed from other complaints that this is their motive. Ghost phone calls and voicemails and hope the customers go away.

  Business Response

  Date: 11/28/2024

  We have addressed this complaint and have come to an agreement. We will continue to work with the member to get the best use of their membership. 

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 22389326
  
  I have reviewed the business' response and am rejecting it because: I never agreed to anything, and did not sign anything and the $1200 amount (which was offered) is not what I am willing to settle with compared to over $5000 spent. 
  
  
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 10/28/2024

  Mr. *******visited our location on 9/17/24, and purchased into the ShareLife Vacation travel club. We first heard from Mr. ******* on 9/27/24 telling us of his unfortunate news. Our Director called and spoke to Mr. ******* on 10/9/24, coming to an agreement to cancel the purchase into the travel club with a partial refund. This refund was partial due to expenses already paid out to get the travel club active. Mr. ******* agreed to this and a Settlement Agreement was sent to him immediately on 10/9/24 for his signing via DocuSign. The DocuSign was not completed so a call was made to Mr. ******* after he called and left a message saying "he now refuses the amount of the refund." Mr. ******* spoke with our Director again, and early in the conversation it was stated that Mr. *******'s girlfriend is refusing the offer. Mr. ******* then hung up on the Director. We would like to reiterate that the girlfriend is also on the contract so that she can use it as well as friend's and family. We are trying to do a courtesy issue refund due to the circumstances, but are not obligated to do a refund 10 days after his purchase. So, with Mr. ******* refusing to speak to us, there is not much we can negotiate with him. We are willing to continue to work with Mr. ******* but he needs to contact us for any further communication. 

  Business Response

  Date: 11/05/2024

  We called and tried to speak to Mr. ********* girlfriend like he asked us to. Not long into the conversation Mr. ******* got on the phone, started yelling again and once again hung up on us. We can't speak to someone or assist them if they keep hanging up on us. It doesn't seem that Mr. ******* doesn't want to help us help him. If he is wanting to talk about the issues he is having, he now needs to call us. 

  Customer Answer

  Date: 11/08/2024

  Complaint: 22389326
  
  I have reviewed the business' response and am rejecting it because:

  he has repeated the same offer of $1200 to me and expects me to accept this offer.  It was on a Sunday and he kept repeating himself.  I am in ill health and he doesn't have to repeat the same thing to me over 4 times.  ***** ***** called me last Friday and he asked me what my price was to settle this and I said $4,000.00.  He kept saying they can only offer $1200.00.  I am willing to negotiate but not to settle for $1200.00.

  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:07/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a share life vacation package that cost us $4000 on 4/13/24. This was supposed to save us alot of money on vacations and hotels and other things. We've been able to book hotels cheaper on our own than what it cost through them. We got 6 1 week trips for $159 each for the entire week but are finding out we can't use them unless it's off season so they are useless. We feel like we were misled about the entire deal. We've reached out several times to try to get our money back. We've been told several times that the department we need to speak to will be calling us to discuss the issue but have gotten no response. We are very unhappy with this purchase and just want to get our money back and hopefully they will not mislead others in the future.

  Business Response

  Date: 07/20/2024

  We are working on a resolution for this member. We have another call set up with them on 7/22/2024, in hopes to resolve this issue. 

• Initial Complaint

  Date:05/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went there and they told us they had vacations and restaurants we would be interested in. We pad $4495.00 . There was a yearly plan of ******, (If you don&#**;t pay the **5 then you no longer have benefits.) They said they had a list of such places. We only had three days to cancel which they did not tell us.. They were supposed to call us about what he had purchased. They were supposed to do this within a week but did not. They only contacted us 8 weeks later to get an additional 2k. They did not tell us we had to upgrade for an additional 2.5k.

  Business Response

  Date: 05/13/2024

  Mr. ****** purchased our *********** that has an annual renewal fee of $349.00. He is correct in saying that if he doesnt pay that fee, he doesnt have access to his club. Since it is a lifetime membership, he can choose when to pay his renewal and when not to. Mr. is stating that he was not told that he only had 3 days to cancel, this is not correct. He is told that, as well as signing noting he was told as well as the ** representative that did his contract.
  Mr. is also saying that no one contacted him for 8 weeks.This is also untrue. His travel club attempted to reach out on 3/27/24 @3:52pm,3/28/24 @1:01pm, 3/29/24 @4:05pm, 4/1/24 @12:34pm. They were finally able to reach Mrs. on 4/9/24 @4:03pm, thus doing their Welcome aboard call. The first attempt was 8 days after purchasing, being closed on Sundays, this pushed the welcome call to 8 days not 7 days.
  Any upgrades that are offered to members are 100% optional and members just need to decline the offer if it doesnt suit their needs.
  We have attempted to reach out to members to address their concerns, we spoke one and Mrs. agreed to our offer, yet refuses to sign documentation that they wish to cancel their membership outside of the Missouri State Statute law of 3-business days.
  We will continue to try and work with the members. 

• Initial Complaint

  Date:03/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************re isnt discounted at all. No local businesses in our area had discounts as promised.I sent an email to the vacation store and was told they were closed for the holidays. The manager called be about a week later. He didn't care about the issues I had with inaccurate and incomplete information. Said he could not refund me due to the 3 day cancellation agreement. This is another way to trap you because you are on vacation and don't have time to followup on all the details and call the other company, sharelife vacations.He would not try to sell my plan, eventhough they do this for timeshares. I never used it and have been trying to get my money back ever since. He keeps just giving me excuses and says it cost him money for my membership I never used. Said he would cancel my membership but not refund my money.He told me to call a timeshare reseller that charges $650, no guarantees. This company is deceptive and cannot be trusted. **************** not important.

  Business Response

  Date: 04/01/2024

  We are in contact with member and are working on a resolution. 

• Initial Complaint

  Date:09/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As the Thanksgiving season approaches, please make travelers aware of the Vacation Store located at **** * ** ******* **** ***** ** ******** ** *****, we were contacted by them after we made our reservations in Branson. The Vacation Store offered an opportunity to get out of our semi - annual Festiva Vacation Program which cost us over $1,500.00 and climbing and offered to enter into an agreement with the Advantage Program (Resort LLC) which would afford us seven (7) nights vacations for $400.00 - $500.00 total yearly. We were shown videos of how this program would work, etc. A few days later we received an email from Advantage Program entitle, "This Just In: Check Your Email Inbox for New Inventory!" "$800.00 - $2,202.00. We were on the highway traveling back home, we immediately called the Advantage office and was advised long story short the email was correct; the Vacation Store had LIED. Advantage Program released us from the program but told us only Vacation Store could refund our money. We tried calling the Vacation Store, they refused to take the call they were either on the other line, in a meeting, or out of the office. We left numerous messages and emails non have been returned. Everything was in disarray because of the holiday and office close due hard freeze last year. We also paid an attorney to look over our paperwork he also sent them a request for a response to no avail. A total of $5,495.97 was paid VISA and American Express did credit our account, but **** ******** Travel Reward Mastercard refused to refund $1,831.66.

  Business Response

  Date: 09/27/2023

  We have come to an agreement with Mr. and Mrs. *******. We are just waiting for the signed documentation to be signed and returned to be able to issue their refund. We consider this case closed.