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Business Profile

Timeshare Resale and Rental Marketing

French Quarter Resort

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Timeshare Resale and Rental Marketing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/01/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally file a complaint against Spinnaker Resorts concerning our timeshare ownership with French Quarter. We are requesting to relinquish ownership due to several pressing issues. From the outset, we felt significant pressure to make this purchase, which has ultimately proven to be of no benefit to us. We have not utilized any of the services associated with our timeshare and have no intention of doing so. Continuing to pay increasing fees for a timeshare that we will not use is financially unacceptable.Affordability is a major concern driving our request. The costs associated with this timeshare have far exceeded our initial expectations, making it increasingly difficult for us to manage. Although we have paid off the mortgage, the maintenance fees, which were around $200, have doubled over the years. As retirees living on a fixed income, this situation has become untenable. Additionally, we have encountered medical issues that prevent us from traveling, further exacerbating our financial difficulties. I, *****, have had to take on a part-time job to make ends meet.We have made four attempts to sell this timeshare but were unfortunately scammed out of nearly $6,000 in the process. Even ********* has refused to take it back at no cost. We were misled and told that this would be a great investment. This claim was particularly appealing to us, as we do not travel frequently due to my wifes health *********** a result, we have no choice but to request your assistance in relieving us of this burden. We can no longer afford to pay for this timeshare that we have not utilized, and we fear that if this situation continues, our children will inherit this debt when we are gone. We kindly request that Spinnaker Resorts allow us to deed back this ownership without incurring any further charges. We can no longer afford this obligation, as it exceeds our financial means as retirees living on fixed incomes. We appreciate your attention to this matter.

    Business Response

    Date: 02/18/2025

    BBB #********
    SR541931

    We appreciate you reaching out regarding your timeshare ownership with Spinnaker Resorts. We understand your concerns and value the opportunity to address them.

    After reviewing our records, we note that your purchase was made 21 years ago. During this time, we have not received any previous reports of complaints or concerns regarding misrepresentation. Additionally, all terms and conditions of your ownership were fully disclosed in the signed contract documents at the time of purchase.

    Regarding your requests to relinquish ownership, we acknowledge that you have reached out to us twice, in July 2023 and April 2024. We responded to both inquiries, but we have not received any further communication from you. If you would like to proceed with your request, we kindly ask that you reach out to our Deed &Title department directly via email at ****************************************** They will be able to provide you with further details and next steps regarding your options.

    Please let us know if you have any additional questions. We appreciate your time and look forward to assisting you.

    Regards,

    Corporate Customer Relations

French Quarter Resort is NOT a BBB Accredited Business.

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