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Business Profile

Tourist Information

Branson.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/7/24 I placed an order over the phone with Branson.com for 2 tickets to the Stampede, I paid with my debit card totaling $******. Before purchasing the tickets I discussed with the the order taker going to this show on either Friday or Saturday 11/8 and 11/9. I attempted pairing this purchase with with some other shows they were offering, but didn't find any of *********** the end of the call I thought I had purchased these tickets for Sat, 11/9 at 8pm. I did receive a confirmation email for the purchase but didn't catch at the time the show date listed was Friday 11/8 not 11/9 which was my intention.On 11/9 in the afternoon I picked up the voucher and saw the date listed was 11/8 which was yesterday. I noted this to the person at the counter and after some conversation I was given a new set of tickets for Sat 11/9 at 8pm. I thought the matter was solved.About 3pm on 11/9 I received a call from the company, ******, stating she was cancelling the new tickets she gave me becasue she listened to a play back of my ordering call and that I choose Friday, not Sat. And that if I used the new tickets she would be charging me another ****** as my unused tickets were considered a no show and I would be charged now for both sets. I asked her why she gave me new tickets if she had to check phone records she said she was giving the benefit of the doubt. I also asked why wasn't I given a courtesy call when it was close to show time and I hadn't picked up my tickets yet she didn't have an explanation. Their business closes at 9pm so there was time to do so if they had tried. I am now out ****** and was not able to see my show. I have called the company 3 times this week and left multiple messages for the manager and no one has returned my calls. This company gives many free show tickets each day and discounted accomodations, I am not sure how a possible mixup such as this couldn't have been made right.

    Business Response

    Date: 11/14/2024

    After the initial complaint we reached out to the customer and offered solutions to resolve the situation. Per the conversation with the guest, she was satisfied with the solution provided and is planning to continue to do business with our company.

    Customer Answer

    Date: 11/21/2024

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 

    They did not give me a refund but they did give me a gift card to use at their business for the amount of my loss and a dinner gift certificate so I am satisfied with this offer.
     
    Sincerely,

    ****** ******

  • Initial Complaint

    Date:03/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested on 03/09 to cancel my request due to misleading unethical sales practices. I was charged on 3/11 a partial credit was received. I would like the difference refunded as well. Thank you

    Business Response

    Date: 03/14/2023

    I am sorry about your inconvenience with the issues on your order. We have processed the refund for you trip in whole, including the trip protection that was purchased. I attached a screenshot to show the payment and refund information. Refunds can be delayed a few days depending on your bank. Please reach out if you have any other concerns or questions.

  • Initial Complaint

    Date:05/09/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the last week of April 2022 we went to Branson.com office to pick up our tickets for the Queen ********* dinner cruise. The service lady ****** long hair, tall) asked us if we had made reservations anywhere yet to stay and we hadn't so she started offering us a deal that included a card for $500 Savings Credits from Privileges Redemption Center. She gave me the idea that it would cover $500 worth of travel expenses (hotel, car, airfare...). So we paid around $450 for our hotel room (was poor lodging) and 2 shows (which we weren't planning to do otherwise) thinking we would recover the cost with future travel with that Redemption card. I tried using the card for the first time today and found that all that card does is give a small discount on travel. Ex $10 off a $97 hotel. FALSE ADVERTISING HERE!! I don't want anyone else to get ripped off with this false information.

    Customer Answer

    Date: 05/16/2022

    The company contacted me and gave me a partial refund and a good apology.  I'm satisfied with that.

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