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Business Profile

Transitional Housing

Plato's Cave

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transitional Housing.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have a lot of mold in these apartments and they are more worried about a swimming pool and flowers in the garden than about mold out of my apartment,I would like for them to fix my apartment and get the mold out of my apartment.

    Customer Answer

    Date: 08/26/2024

    Maintenance came in this morning and caulked the area with mold but did not clean out the mold. They also have roaches, no hot water at night, a pool that has been green for a year, and electrical shortages. 

    Business Response

    Date: 09/19/2024

    We went in and inspected her unit, there was mildew that was cleaned. Also what she said was mold was a hole in the caulking around her tub. We cleaned and re caulked. We are going back on 9/19/2024 to re inspect to ensure all is taken care of. 

  • Initial Complaint

    Date:07/03/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The apartment complex charged me a fifty dollar late fee for *** rent when I was never late. I contacted the office and they have been telling me every day for the last month that it will get fixed and it has not been fixed yet and it is affecting how I look as a *****, making it look like i'm not paying my stuff. I need the $50 fee removed off of my account before I contact the US. Attorney general.

    Business Response

    Date: 07/18/2024

    We sent up communication to corporate office to get it refunded. We apologize for that wait, we have been down a manager so things have been pushed back like crazy, we are waiting for them to take it off.

    Customer Answer

    Date: 07/19/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:04/25/2024

    Type:Facilities Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    There are 4 apartments in my building that are contaminated with mold. I didn't know that it was completely missing the ceiling. It is so bad it has spread out to other apartments. They moved me in to the apartment that has mold in the walls, I got bit by spiders and they are in my apartment, underneath my sink there is a leak and many other issues. They never show up to fix any of this.

    I would like to get out of the lease.

Plato's Cave is NOT a BBB Accredited Business.

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