We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Anesthesiologists

Frontenac Anesthesia

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Anesthesiologists.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had 3 egg retrievals at KindBody Fertility. Frontenac Anesthesia/**************** did the anesthesia for my 3 procedures. Of the 3 procedures my last one, the owner, *** ****** is claiming she was not paid. I was billed once for $450 and had communicated with her in June, she said she had problems with her ******, but a lady named ***** contacted me and said my bill was wrong insurance had paid. In late July-August I received another bill for $100 when I emailed *** to inquire what it was for she said that **** was incorrect I owed her $450 and her ****** had never gotten a response from me, although they had, I have proof). Ive contacted my insurance multiple times over it and theyve given me info for *** to contact them if she had trouble with their payment. *** quit responding to emails and phone calls. I received a collections letter, which prompted me to email her again and call my insurance again. My insurance tried to call 3 different business numbers and got no answers. I tried to call the cell number for *** with my insurance on the phone, no answer. I have spoken to a handful of other women in a ************* ******** group and there seems to be many problems with this lady/company. Ive made complaints to Kindbody as well and I know others have also. Im not sure how someone can turn a bill in to collections when they cant bother to be contacted to fix the billing issue and work out the payment issue with insurance, when Id tried to do all the work for her, yet she just continues to demand money, then ignore every other time Ive tried to communicate.

    Business Response

    Date: 10/14/2024

    She has not paid her bills and went to collections. We warned her many times and nicely letting her know about the situation. We have not gotten any calls or emails from the Patient. We called her yesterday and we will also call today to try to rectify the issue. 

Frontenac Anesthesia is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.