We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Foods

Post Holdings, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Foods.

Complaints

This profile includes complaints for Post Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Post Holdings, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/30/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a very long time consumer of the ********************* Nutrish Dry Cat Food assuming it was 'safe' with the ********************* name on it. Long story short, I watched one of our cats lose all of her belly fur accompanied by abdominal distention. After taking her off the food she has since recovered! :-(

      Business Response

      Date: 05/23/2024

      Thank you for contacting *****************************. We greatly value the input we receive from pet parents like you and apologize for the experience with ********************* Nutrish Cat Food.

      As mentioned in our email response dated May 22, 2024, we are sorry to hear this product caused a reaction with your pet. Animals, like humans, can develop allergies or sensitivities to certain foods. Our goal is to produce quality products that appeal to all pets, and we appreciate you bringing this to our attention. 

      Without a veterinarians diagnosis,its hard to speculate what might have happened but are happy to hear your fur-baby is doing better. 
      Please know you can call us at any point if you prefer to speak with a representative. You may reach us at **************, Monday through Friday, 8:00 a.m. to 5:00 p.m. EST. When you call, it would be helpful to have the product available and to provide the representative with the reference number located at the bottom of this message.

      Thank you again for taking the time to contact us.

      *********************
      Associate Manager, Consumer Affairs

      Business Response

      Date: 05/30/2024

      [[BBB TRANSCRIPTION VIA EMAIL FROM THE BUSINESS 5/21/2024]]

       

      Smuckers no longer owns ***************************. It was purchased by Post Holdings over one year ago. Im forwarding this complaint over to ********************* at Post, who I believe will be the point of contact for any BBB complaints regarding their pet brands which would include 9 Lives, Gravy Train, *************** Natures Recipe. *************************** and Pounce.

       

       

      [[BBB TRANSCRIPTION - COMPLAINT NEEDS TO BE ASSIGNED TO POST HOLDINGS]]

      Post Holdings 

      Corporate Headquarters
      *****************************************************************************************************
      ************

      Business Response

      Date: 06/13/2024

      Thank you for bringing to our attention the complaint submitted to BBB on May 30, 2024 by ******************************* and giving ******************** ****** the opportunity to respond.  

      Post received and responded to an e-mail from ****************** in the ordinary course of business, before being informed of this BBB complaint. Post's *************************** received an e-mail from ****************** on May 22, 2024 raising the same concern discussed in the complaint BBB shared. Post responded to ****************** by e-mail on May 22, 2024 asking for product information to use for quality assurance purposes and additional information on Ms. ******** experience. ****************** did not have product information to provide and declined a refund or product coupons. 

      On May 23, 2024, Post learned ****************** contacted BBB. Post responded to the consumer as follows: 
      Thank you for contacting *****************************. We greatly value the input we receive from pet parents like you and apologize for the experience with ********************* Nutrish Cat Food. 
      As mentioned in our email response dated May 22, 2024, we are sorry to hear this product caused a reaction with your pet. Animals, like humans, can develop allergies or sensitivities to certain foods. Our goal is to produce quality products that appeal to all pets, and we appreciate you bringing this to our attention.   
      Without a veterinarians diagnosis, its hard to speculate what might have happened but are happy to hear your fur-baby is doing better.   
      Please know you can call us at any point if you prefer to speak with a representative. You may reach us at **************, Monday through Friday, 8:00 a.m. to 5:00 p.m. EST. When you call, it would be helpful to have the product available and to provide the representative with the reference number located at the bottom of this message. 
      Thank you again for taking the time to contact us. 
      *********************;
      Associate Manager, Consumer Affairs 

      Post considers the consumer contact closed. If BBB would like to discuss Ms. ******** complaint or Posts response, please contact Post via *******************, Associate General Counsel, *********************************. 

    Post Holdings, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.