Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Per 15 U.S.C. 1681 section 602 A. States I have the right to privacy.
  15 U.S.C. 1681 section 604 A section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions
  15 U.S.C. 1692C A states without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt
  
  Saint Louis community college has violated my rights as a consumer when they furnished two accounts: 170056xxx and 151027xx that has had adverse effects to my credit report.

  Business Response

  Date: 09/13/2023

  Please accept this as the response of St. Louis
  Community College to a complaint filed with the Better Business Bureau by Ms.
  ******* ***** related to the collection of debt and the alleged negative impact
  on her credit report.
  Ms. ***** was a student at St. Louis Community College periodically
  starting in the spring of 2012 and attended until the summer of 2021. During this
  period, she incurred debt to the College in two periods for unpaid tuition and
  for college-related fines.  In accordance
  with the College’s business practices, Ms. ***** was notified of the debts and
  efforts were made to collect payments on the debt.  When those efforts were unsuccessful, the College
  issued Ms. ***** pre-collection letters, and the debts were transferred to
  contracted debt collection agencies.  The
  first debt was paid in full in March of 2021. 
  The second debt has not yet been paid in full, although payments on the
  debt have been received by the debt collection company.
  Saint Louis Community College is not a “debt collector” or a
  “Consumer Reporting Agency” under the Fair Debt Collection Practices Act.  The College does not, and specifically in Ms.
  *****’s case did not, report any debt to any credit bureau and is unaware of
  any facts related to Ms. *****’s allegation that her credit report has been
  adversely affected.
  If you require any further information, please let me know.