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Business Profile

Moving and Storage Companies

Myway Mobile Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented 2 units from the ********* location of this company in mid-2021 and in early 2023 when I had the units delivered to my house, one of the units had been infested with mice. Everything in the unit was completely destroyed. The unit contained a sofa, 2 upholstered chairs, a bed, small counter-sized kitchen appliances, and several boxes. When I opened the unit I immediately noticed mouse droppings EVERYWHERE! The furniture had holes in it and was covered with droppings and mouse urine. There were live AND dead mice in the unit! The mice had removed stuffing from the furniture and started making homes in the boxes with the stuffing. The unit was deplorable! I called MyWay and was told that they would have the manager of the ********** store call me no one called. I called again the following day or so and spoke to *****, who identified herself as the manager. I told ***** what I had experienced and she was very nice and helpful at first. ***** asked that I send pictures of everything, including a picture that showed a hole in the unit, which had to be the entry point for the infestation, along with an estimation of the cost of what I lost in the unit and she would forward to the owner and get back with me. Several days later, I reached out to ***** again as I had not heard back from her. She told me that she was waiting to hear back from the owner on how to proceed. She told me not to worry and that I would be reimbursed. That was the last time I heard from *****. *** reached out and I have not received any response from ***** nor have I been contacted by the owner. MyWay advertises that their units are pest-controlled and temperature controlled, which I dont believe is true there is no way this would have happened in such an environment.

Myway Mobile Storage is NOT a BBB Accredited Business.

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