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Business Profile

Plant Nursery

Sterling Tree & Landscaping

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plant Nursery.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a physical, written agreement signed by both myself and a gentleman named ***** -the owner of the company of Sterling Tree & Landscaping - that I would pay $1000 for the removal of the tree in my front yard, and they would take it down to 4-12 inches. There was also the option of $300 extra dollars if I would like the stump removed, and I would have mulch to fill said hole.

    I have paid them the $1300 as of 10/18 in cash. I thought it suspicious that they would only accept cash at the time of transaction, but they did a very good job for the first week, so I wasn't hesitant to pay in cash.

    However, It has been two months since they brought the tree down. The stump remains above 12 inches, and it has not been removed, nor has anything been done about it. The city of O'Fallon is insisting this be removed, at my expense - which I have already paid for - and even though I have three numbers in which to contact this company: Sterling Tree & Landscaping... None of them pick up, no matter how many times I attempt to contact them or leave a message.

    Their numbers: *** ************ ****** ************ ***** ************ ************ * **** ****** ** ***** ********* **** *** *** ***** *** ***** ** ***** and it does not exist.

    I have physical and electronic evidence both that this company does not exist.

    I am beyond the point of frustration. I feel no matter what I do I have been had.

    I have pictures verifying the tree remains above 12 inches, as well as the original document signed by myself and ***** for verification. The original document does state their terms.

    Thank you for taking the time to read this, I appreciate it very much.

    Below are three pictures. The last is of the initial contract. The other two are of my children playing on the stump before what lies next to it was taken away. The tree was brought down around 10/11 The stump remains. The picture is dated ****** ****** ***** ************ ********************* *** ** ***** *** ********* ** *****

  • Initial Complaint

    Date:08/25/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company trim my trees and haul away all the debris. The company did a nice job of trimming the trees, but failed to haul away all of the debris, they said they would have to return the next day, ************ did not return nor will they answer my calls. I will now have to pay another company $170.00 to complete the cleanup work I already paid this company to do.

    Customer Answer

    Date: 09/06/2022

    The company came out and cleaned up the debris from the work they did.  The owner refunded me $25 that I paid to another company I hired to do some of the work.

Sterling Tree & Landscaping is NOT a BBB Accredited Business.

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