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Business Profile

Restaurants

Subway

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on subways mobile app 2 sub sandwiches. They acted like they never received the order. Then as the woman spoke to another man eating a sandwich and she was acting visibly upset. I got my phone showed her this was the correct location and was confused on what was going on. They asked me if I ordered from DoorDash and I was like no? I ordered from the app. Then they proceeded to tell me that someone had already came & picked up the order which was absolutely impossible because we were late bc my best friend got into a car accident and had to pick her up. I told them to run the cameras back bc they were mistaken. They refused to refund, the woman called her manager & HANDED me her phone and said her manager wanted to talk to me. Which i just felt like was so wrong & unprofessional. They refused to provide me a name or number. They wouldnt even tell me if the business was a franchise or a corporation. Subway is going down hill. THIS is why people prefer Jersey *****, *********************, or Penn Station bc the business *****.

    Business Response

    Date: 12/04/2023

    This particular complaint, there was a mix up and I was not there so I can't say.  The order was already picked up.  When she came in and I am taking the customer's side.   I told them to make her food and throw some extra cookies in the bag.  I told them to treat her nicely.  I am going to take the customer's side and I apologize and hope she gives us a chance again to serve her.  

Subway is NOT a BBB Accredited Business.

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