Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my vehicle into the shop on Dec. 1, 2023 and I didn't get it back until Dec. 27, 2023. My car was at ***************** Chevrolet and they did a diagnostic. They said I needed a transmission. I was with Endurance Warranty and told them that I don't have the $2,000 to get the transmission. The receptionist at Endurance told me that there are other shops that accept ******************** I found this company in the Yellow Pages. I gave ****, the mechanic, my VIN number. He said I can assist you with this. Endurance wanted me to email them the receipt from ***************** Chevrolet. When I got the mechanic in ********* and he said I will have my car next week. I had not heard from him in about a week. After I called him and asked about my car , he said there was a delay. ***** went past and I called him the third week and told him this is the only vehicle I have and I am driving my daughter's car. This was the 3rd week. Finally he calls and says that my vehicle is ready and I can come get my car. He told me how much to bring (close to $700 on top of Endurance pay $4,900 on this repair). When I paid the mechanic, he said my car would be running a little raggedy but the transmission is getting used to my car. I got in my car and it sounded like the motor was going to fall out. After new year's, I was having a problem staring my car, my push button starter wasn't working. I called a guy over and he said the battery was bad. I see that aluminum foil is around my battery post. The guy told me he must have scrapped the post too much and put foil around it. I ended up getting another battery. ********* emailed me telling me it was time for my car to get an alignment. ********* looked at my vehicle, gave me an alignment and they let me know everything wrong with my vehicle. I took the list to **** the same day. I told him you did something to my vehicle and he needed to fix it and he said "sue ********** He denied it and I got loud and this is when I called the police.  I told the officer that I wanted the list of the repairs **** had done. I would like him to pay me to get my car repaired.

  Customer Answer

  Date: 02/28/2024

  I brought my vehicle into Duncan Transmission Shop Dec. 1st, 2023 and I didn't get it back until Dec. 27, 2023. **** the (mechanic) charge me $5,623.01 to rebuild my transmission. ******************* paid $4,953.19  I paid cash $669.82  About two weeks later I had to buy a new battery because **** scrapped the battery post too much then put foil around the battery post. The battery cost $209.81  In Feb. 13th 2024 I went to Duncan Transmission Shop to let  **** know he needs to fix the damage he has done to my car parts. He told me to get out of his shop and I can *** him. I did get out of his shop but I called the police on his lot. Officer ***** case # (******** - 0026) came to the shop.  Officer ***** did get a statement from **** and me. ******************* my car parts and I want him to pay: battery cost $209.81 and my car parts cost $706.22 Total: $916.03