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Dalco Home Remodeling Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired them a year ago to install new siding to my home and it took them 2 months to complete it. The day of installment, only 1 guy showed up and he brought the wrong color shutters. Some how the new shutters came up missing. I was told I would receive a credit if I purchased my own shutters which I did. The issue I&#**;m having now is the siding is leaking and damaging the foundation of my property. I&#**;ve called several times an no one has gotten back with me. The last person I spoke with was *****************************, he said he would come out and take a look and get back with me but he never did.

    Business Response

    Date: 02/02/2024

    *********************** called about a possible leak from her siding on 12/18/2023.  She tried to send me some pictures but I was unable to open the files so I decided to go ahead and drive out there myself to inspect the area in question so I could see if there was something obvious.  I didn't find anything that looked out of place during my inspection.  I emailed *********************** the following day (12/19/2023) with my findings and photos that I took and asked her to call me with any questions.  I also followed up with her 2 different times via email with no response.  Then I open my email to the BBB complaint on 1/18/2024.  I immediately called *********************** and asked her why I got this BBB complaint for not responding to her leaking issue when I'd sent her several emails addressing this issue.  My last email to her was trying to get someone from DALCO out to see if we could find out where her leak was coming from since none of the other companies she called could find it.  She said she has been having problems with her email for months and she for some reason doesn't get some emails.  I ended up meeting with her on 1/19/2024 with a service technician to see if we could help her in any way.  We did find something while we were out there and then the following week we completed all the repairs for her.  I had asked *********************** to ask the BBB to remove the complaint because her complaint was that nobody was responding to her, which I was.  I ended up printing out all the emails that I sent *********************** and handing them to her when we meet on 1/19/2024.  She then realized that it was just a problem with her email otherwise we would've never been in this situation.  I would ask for this complaint to be removed as long as *********************** agrees, which she told me she does.

    Customer Answer

    Date: 02/05/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Dalco Home Remodeling Inc is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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