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Business Profile

Garbage Removal

BWI Sanitation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/07/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Provide Service back in July 2022 for a porta potty services. There billing cycle is Mid of each month and they come on Fridays to service their unit. I had call prior in November and December because construction was about finished and we were working with the weather when we would actually be what month we would officially be done the lady stated that they could do a prorate if it wasn't a full billing cycle (month). just call and let us know. I called in Dec 22nd at 11:14 stating that January billable month (second week in January) would be the last service that I would need. I then received a text on the next day stating they got my note and that my services for January and that since they come on Fridays they would pick it up on February3 Nothing was said about an extra cost for waiting until Feb 3rd and they did not service the last two weeks in January (January 20th and 27th) I called re a bill questioning regarding billing and she wasn't aware of the service ending in Mid January and she would have to ask her boss. no call back and with in an hour a truck was here to pick it up Friday Feb 3rd. I called today February 7th and got a call back from a ****** and it didn't matter what I was trying to explain that the additional bill I was being charged in the amount $24.50 for the last two weeks in January. He was RIGHT and I was in the wrong and it didn't matter what I was trying to explain. I have paid my bill of $24.50 that he says I owe because I felt intimated by him especially when he said I deal with people like you all the time. which I took as a threat.

BWI Sanitation is NOT a BBB Accredited Business.

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