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Business Profile

Brake Services

The Muffler Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Brake Services.

Complaints

This profile includes complaints for The Muffler Shop's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Muffler Shop has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my 07 saturn aura in due to taillights not working around 12/4/23. They said b they found a couple shorts and had to replace some switch and was good to go. When I picked car up and put key in the lights started flashing and door locks started going off like crazy and car wouldn't start. I told them and they said it was due to battery being dead because they fo re gotten to charge it. So they jumped me and I drove car home. Later that evening the car started doing the lights/ lock thing again only this time without key in ignition. Next moringbi drove it back. They was closed for the entire week (fishing). When finally returned I called and explained issue and they said it's out of there league and haven't the tools to fix it saying I was lucky they found the shorts they did. I rebuttal saying how is this luck I bring car in for a simple taillight issue, $244.51 later I pick up and now car doesnt run, has constant drain on battery with locks and lights going crazy.. could've a simply ran a new wire with a toggle switch for taillights in 30 mins with $20 in material. Instead I pay 244 and car isn't any good anymore. They refuse to fix and wasn't even willing to refund money after destroying the car.

      Customer Answer

      Date: 12/17/2023

      I found the short behind the headlight that was supposedly fixed and the way the connector was riged no way was it going to work.  It caused more wires to melt and could have potentially caused a fire 

    The Muffler Shop is NOT a BBB Accredited Business.

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