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Business Profile

Holistic Health Practitioner

Ebb and Flow Holistic Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Holistic Health Practitioner.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for 10 sauna visits $113 for *** disorder. Owner said sauna was broke month of feb. i used one of 10 visits I purchased. $113 was the purchase price. I asked for a refund due to sauna not available for a month. I was denied. When i bought package i was not told of no refund. Owner ******* ******** now is ignoring my request for refund.

    Business Response

    Date: 03/16/2023

    The customer did contact me about a refund, because she stated that she  is not coming to California as frequently as she use to.  I informed the customer that I would have to think about the refund, because I have never had this happen before.  The amount of $130.00 is questionable because I do not have anything for that price.  Upon review I did sale her a package of 10 for $100. 00 and she had used one.  She is now stating that she wants her money because my sauna is now broken, but her first request was she was not coming to town as frequently.  I never told her I would not give her a refund and I never denied a refund.  I merely have not had a chance to respond to her.  I work alone and have a full schedule everyday.  I did leave a message for her today that I would honor store credit in the remaining amount of $80.00 as one sauna visit is $20.00.  I have not heard back from her yet.  

Ebb and Flow Holistic Health is NOT a BBB Accredited Business.

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