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Business Profile

Wildlife Shop

Fiddle Creek Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wildlife Shop.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered something on September 30 2023 that the website says was in stock. A few days later I emailed asking for an estimated ship date. they responded on October 2nd that the item was not in stock and they had NO idea when it would be back in stock. I was upset, I would not have ordered it if I knew the delivery date would be more than a month or two away. I asked for my order to be refunded.. I never heard from them again. Its now been almost 60 days I've emailed multiple times and still haven't gotten a refund or even a response!

    I'm heart broken. I've since ordered the item from somewhere else and received it with no issue. I need a refund I feel like I've been purposefully tricked out of almost 80$! I can't even get a response. It's so intentional - the out right lie of product availability and then to just ignore me is so insulting.

    Business Response

    Date: 12/02/2023

    Customer placed an order in
    our online store on 9/28/23 for a Retrofit Bird Feeder Squirrel Cage. We informed
    the customer that the item was temporarily out of stock and on backorder. The
    manufacturer is experiencing a production delay and expect the item to be
    available to ship within the January to April, 2024 timeframe (estimated).  On 10/4/23 the customer said she did not want
    to wait for the item, and requested her order cancelled and refunded. We
    attempted to issue credit back to the customer’s card account, but the refund
    transaction was declined by the card issuer. On 12/1/23 we again tried to issue
    credit back to the customer’s card account and the refund transaction was
    declined by the card issuer with no reason given. Given the situation, the only
    thing we can do is to ship the item the customer ordered when it becomes available,
    or we can issue a store credit that the customer can apply towards another item
    offered in our online store.     

Fiddle Creek Company is NOT a BBB Accredited Business.

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