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Business Profile

Manufactured Homes Sales

Monty's Manufactured Homes
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/20/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company cashed my 18000 down payment without my knowledge and with out me signing paperwork to order home and now I’m have an issue wit my refund and I have copy we’re it was supposed to be processed on 9/6/22

    Business Response

    Date: 09/27/2022

    We received a deposit from ******** ******** ******** *** ********* ******* ****. It was sent to us as a deposit for a new home the consumer decided to purchase from our dealership. After several weeks the consumer notified us that she wanted the deposit returned to her. She had decided to purchase a home at another dealership and wanted the funds the ******** ******** ******** * ********* ******* **** had sent to us mailed directly to her. 

    This request seemed very unusual. The officer of the company that authorizes and signs off and approves refunds was on vacation and was scheduled to return the week of 9/26/2022. The consumer was made aware of this. 

    We in turn received a call from the ******** * ********* ******* **** to not issue a refund directly to ******** *******. We were instructed to mail the deposit back to them. We were advised that we would receive a letter with those instructions. The ****** further stated if she wanted to purchase a different home she would have to come back to their office and submit a new application but was in NO WAY was she to receive the funds mailed to us directly as she was requesting.  

    The deposit was mailed certified/return receipt to ******** ******** ******** *** ********* ******* **** on September 27th, 2022 after the officer of the company returned and approved the refund. 

    Customer Answer

    Date: 09/27/2022

    Complaint: ********



    I am rejecting this response because:this is so not tru at all 1st off I never want my refund sent directly to me that a lie and they no that and the truth is my check could have came to I choose to have it sent back to ****** from my Union because i thought that would speed up the process and the truth is my check refund could have came to me ****** said once my funds were released they are mine you can call to confirm that ************ I chose to have my refund sent back to my annuity and I never decided on no home wit Monty’s I’ve been to ** ****** ***** ***** I’ve been to *******’s in KY I’ve been to ******* **** as well I was undecided but part of my approval was to prove my down payment and that what I down y’all took it upon yourself to jump the gun and cash my check on August 23,2022 and I didn’t get final approval till August 30,2022 







    Sincerely,



    ******** *******

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