Reviews

This profile includes reviews for Roto-Rooter Plumbing and Drain Service of Cape Girardeau's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Roto-Rooter Plumbing and Drain Service of Cape Girardeau has 2 locations, listed below.

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  Roto-Rooter Plumbing and Drain Service of Cape Girardeau

  822 Enterprise St Cape Girardeau, MO 63703-7516

  
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  Roto-Rooter Plumbing and Drain Service of Cape Girardeau

  5905 W Us Highway 60 Brookline, MO 65619-9439

  

Review Details

• Review fromAudra S

  Date: 02/11/2025

  1 star
  They charge me $11,400 to replace six pieces of pipe and then told me I had to have a sub pump because the ground wasnt even which i dont understand and then at the end of the job after they had to jack up huge slab concrete left huge slabs of concrete on top of each other and I called to ask him if they could remove them they told me they were going to charge me extra for it because at the beginning of the job, I didnt request them to haul them off, which they didnt ask and at the beginning of the job it wasnt supposed to happen. They were supposed to put the pipe in a different place and they finished the job when I wasnt even at home, how could I request to remove the concrete?

• Review fromKEVIN G

  Date: 08/27/2024

  1 star
  I called Roto-Rooter in Cape Girardeau because I had used them years ago and was very satisfied with their service and price. I called on a Sunday and they said they were booked until 1-3 the following day. I asked if he could do it sooner because I had water in my basement. He said that was the only opening he had so I met him at my house and it was someone other than who I expected. Turns out the guy I expected had died a few years ago from an accident. I asked how much do you charge and he said he would need to look at it to give me a quote. I had it done a few years ago and they went through the pipe under the downstairs toilet. I had already remove the toilet and had it ready. The tech spent 15 minutes looking for a clean out even though I told him there wasn't one I had looked over the years. He seemed confused and called his boss to come to the site. During this time he said he would be able to run the machine through my pipe for $275. I said is that to scope it and clean it out and he said to just run the machine through the line. I told him I paid $65-85 the last time and he said that prices had gone up. His boss showed up during this time and we spent another 15 minutes looking for a clean out. I finally said they would run the auger through the line for $256. I said to do it but I had to get back to work. About an hour and a half later he called and said that they hit a solid mass and could not get the line open. There was no guarantee they would get it open. He said I probably had a collapsed line and they would have to dig up my line for $5800 and amazingly he could do it the next morning because it was an emergency. I decided to call someone else to verify this and they came out and ran a camera all the way to the street with no blockage. I understand this is a common practice for them to want to dig up your yard and spend thousands of dollars for un needed repairs. I understand the city is aware of them but they need stopped.