Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was just gonna get insoles, since I have had a knee surgery and going to go for another. I asked how much it would cost, and the person said nothing. I then signed a paper. Sold me shoes, insoles, slip ins, another thing that vibrates my feet, arch support and some socks. When I got the amount, it came to $2278. My feet weren&#**;t even measured! I told him I didn&#**;t need all of this, I just needed insoles. He then says I wont need surgery after taking these items, to which I said yes I will. The shoes and the other things were so unbearably uncomfortable I couldn&#**;t use them. I cant go back since I cannot return them.

  Business Response

  Date: 06/18/2024

  Dear *******,
  
  I hope this message finds you well. Firstly, I want to extend my sincerest apologies for any inconvenience or discomfort you experienced during your recent visit to our store. Your feedback is invaluable to us, and we take your concerns seriously. I have sent you an email a few weeks back and have not heard from you or have any returned calls. 
  
  Upon reviewing your case, it appears that there may have been some miscommunication during your appointment, and for that, I am truly sorry. We always strive to provide transparent and helpful guidance to our customers, and it seems that we may have fallen short in this instance.
  
  Your satisfaction is our top priority, and we would love the opportunity to make things right for you. While I understand your frustration with the products you purchased, I want to clarify that we offer a 30-day free adjustment period for our orthotics. If you find that any of the items you purchased need to be adjusted, including the orthotics, we would be more than happy to do so at no additional cost during this period.
  
  I want to reassure you that the salesperson you interacted with is no longer with our company. We strive to provide a supportive and knowledgeable team to assist our customers, and I apologize if your experience did not reflect this standard.
  
  *******, your comfort and satisfaction are important to us, and we would welcome the opportunity to discuss your concerns further and find a resolution that meets your needs. Please feel free to reach out to me directly at ************ or visit our store at your earliest convenience.
  
  Thank you for bringing this matter to our attention, *******. We genuinely appreciate your feedback and the opportunity to improve our service.
  
  Warm regards,
  
  The Good Feet Store 
  Store Manager ************
  **************

• Initial Complaint

  Date:04/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into the store in **************. The person in the store knows my family. They measured my feet, went back into the back of the store and brought out several inserts. I&#**;ve tried three different times to get inserts that help me. They told me they wouldn&#**;t refund my money. I was trying to avoid major surgery on my spine to relieve the pain. The person selling them told me this would help. It hasn&#**;t. I paid $1900 for inserts that don&#**;t work and also a pair of shoes.

  Business Response

  Date: 06/11/2024

  Dear *************************,

  Thank you for reaching out and sharing your concerns regarding your recent experience at our Good Feet Store in **************. We take customer feedback seriously, and I appreciate the opportunity to address your issues.

  First and foremost, I want to express my sincere apologies for any inconvenience or dissatisfaction you have experienced with our products. Our goal is to provide effective solutions that improve our customers' quality of life, and I regret that your experience did not meet your expectations.

  Upon reviewing the details of your transaction, it appears that you purchased inserts on December 4, 2023, and returned to the store on January 4, 2024, and February 24, 2024, seeking additional support. During these visits, our team made adjustments to your inserts free of charge to address your concerns and ensure your comfort. Additionally, you purchased cushions to complement your arch supports, and we were pleased to hear that everything was well during your last visit.

  I understand that you were seeking relief from pain and were advised by our staff that our products are designed to help. While we strive to provide effective solutions for our customers, it's important to note that results *** vary, as was told to you when you arrived. However, we remain committed to supporting you throughout this process and providing assistance wherever possible.

  Regarding the issue of refunds, our policy, clearly stated on all receipts, indicates that all sales are final, and we do not offer refunds. However, we do offer complimentary adjustments within 30 days of purchase to ensure that our products meet your needs and expectations.

  I want to assure you that we are here to assist you further and explore any additional options that *** help alleviate your discomfort. Please feel free to contact me directly at ************ to discuss your situation in more detail and find a resolution that works for you.

  Thank you for bringing your concerns to our attention, ****. We value your feedback and are committed to providing the best possible experience for all our customers.

  Sincerely, Manager
  Good Feet Store - **************