Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lack of price transparency: I have given Dobbs business for years; I’ve spent thousands of dollars in repairs in just the last year. Each time I’ve gotten work done at Dobbs, I receive a price breakdown of labor fees, part fees, etc that explains what I need to get done - whether I decide to get the work done that day or not. Additionally, the rep would walk me through each item so that I understand what it means and why I need it. On February 12, 2023, I brought my car in for a possible oil leak. Like usual, I dropped my car off and wait for a rep to call me with the diagnosis. He told me there was a leak and would cost $500 plus tax to fix. I asked for a price breakdown of all the items, he could not provide over phone. So I borrowed a car, to drive up to the shop to get the cost breakdown. When I go to the store, they provide me with a sheet with an end total of $500. I told him this ticket was not complete because I did not see the price breakdown like I usually do - I wanted to see what type and price of the oil they were going to use; how much for the parts to fix the leak, and labor fees before paying the money. The rep ******* said, “Sure like me get that from ****** (the service manager)”. He asked him for it and he said he will not provide. All of the work I’ve gotten done by Dobbs, I’ve never not received a cost breakdown and explanation of repairs. So, I am suppose to just accept a sheet with a total without transparency of how much the labor fees, parts fees (gasket, and oil change will cost. I feel that I was discriminated against. When I asked him why he could not provide, he told *******, “ Good luck, I don’t have time for this.” I’ve never heard of a business that don’t have time to make money. Again, discrimination as the women in front of me received her price breakdown and the rep added a discount to her ticket. If I receive no response from Dobbs, I will take legal action for unfair practices. It’s sad as I am a loyal customer.

  Business Response

  Date: 04/05/2023

  In reference to complaint # ********* *e have emailed an itemized quote for the necessary repairs to the customer.
  
  Thank you,

  ***** *******
  

  Customer Answer

  Date: 04/10/2023

  Complaint: ********
  
  I am rejecting this response because: (1) Dobbs has not attempted to reach via email or phone and (2) This is clearly discrimination- unfair business practices.  I was told that by the Service Manager that he  would not provide an itemized quote, even though I saw him give the women in front of me an itemized quote ( a white women). So the fact, that the company ‘claimed’ that have provided an itemized quote- months later after I reported them to the BBB - is clearly shows this company does not care about a black client who has given them over $5000 worth of business over the past few years.
  Sincerely,
  
  ******* *****