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Business Profile

Paving Contractors

Mason Logan Paving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Paving Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife contacted him in January 2022 and we asked if he did concrete work and he said yes. So we hired him and he came out and measured. We paid $4,960. The contract said it was due upon completion then he asked us to pay upfront so he could hire sub contractors. He came out and dug where we wanted the concrete for a patio, and we told him we wanted it the same color and form as our existing patio. He agreed to the work, but hired a subcontractor from another company. When they finished it was all rough and hard to walk in places. The concrete contractor told my wife not to worry about it and that it would smooth out once we walk on it. There is no way it can smooth out unless you walk on it for 20 years. It was also a lighter color than our existing patio. There were also leaves that were not removed when the concrete contractor was doing the work. We called Mason Logan Paving and asked if they could fix it and we were told to wait until it was warm outside. He came back between March and May of this year, and on 5/22/23 my wife texted him to see when they were coming back. On 6/2/23 He said he had gotten ahold of the concrete contractor but said he was waiting on the concrete contractor to get back with him. I asked for the name of the concrete contractor and he wouldn't provide that information. On 7/12/23 he blocked us from being able to communicate by text or email because we kept following up with him to complain. My wife is deaf and must text or email and he blocked her from doing that.

    Business Response

    Date: 09/22/2023

    I have met with the consumers.  I have met with them at least five times.  The subcontractor has been out also.  We are planning on doing additional work for the consumers.

Mason Logan Paving is NOT a BBB Accredited Business.

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