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Business Profile

Auto Repairs

The Unicorn Mechanix

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/06/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It turned out that my lower ball joints were out and it almost killed me. **** said let&#**;s do it at my shop. I called and he said he was just starting on the ball joints and working on things he didn&#**;t even ask me about repairing on my car. He cut my brake calipers apart. He has had my truck for almost 2 months. I want my truck back.

    Business Response

    Date: 02/23/2024

    She will have her vehicle back in a couple days.  There was a misunderstanding with the truck.  She is accepting of the timeframe now.

    Customer Answer

    Date: 02/26/2024

    This was 3 friends going to work on my truck. Upper and lower ball joints. The rest can wait till a later time. We'll ***** speaks up and says he has all the tools(press). So okay I'll bring it over. (December 3rd). Assuming we are all going over to work on it.  So I wait a couple of days for parts to arrive.so I call an ask if parts came ***** says yes. So waiting for hem to say truck is finished, he says this is a place of business get off the property and he has called the cops. This is stupid because we  were all there to work on my pu,in need it every day. We'll now he's a business and charging me by the hour. Painting my parts RED never asked to do that..... know my truck is on jack ********** looks like it's being stripped for scrap metal. This is all so wrong thes a *****! He's not my friend. Or a good business man. He says he's going to put a lean on it.i think that's what he was going to do all along.iworked hard for that truck..
     I'm 66 now and I don't need this  shirt! Please help me to get my truck back! Of he's responce to u was a lie, I never heard from him. Not once since then. Please please  thank you.

    Customer Answer

    Date: 02/26/2024

    Complaint: 21255519

    I am rejecting this response because: 
     
    This was 3 friends going to work on my truck. Upper and lower ball joints. The rest can wait till a later time. We'll ***** speaks up and says he has all the tools(press). So okay I'll bring it over. (December 3rd). Assuming we are all going over to work on it.  So I wait a couple of days for parts to arrive.so I call an ask if parts came ***** says yes. So waiting for hem to say truck is finished, he says this is a place of business get off the property and he has called the cops. This is stupid because we  were all there to work on my pu,in need it every day. We'll now he's a business and charging me by the hour. Painting my parts RED never asked to do that..... know my truck is on jack ********** looks like it's being stripped for scrap metal. This is all so wrong thes a *****! He's not my friend. Or a good business man. He says he's going to put a lean on it.i think that's what he was going to do all along.iworked hard for that truck..
     I'm 66 now and I don't need this  shirt! Please help me to get my truck back! Of he's responce to u was a lie, I never heard from him. Not once since then. Please please  thank you.




    Sincerely,

    *******************

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