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Business Profile

Paint

Master's Glass

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased replacement windshield on 2/13/2023 for $375 from Master's Glass. Was told the windshield included a lifetime warranty for repairs & chips. Recieved a very small chip that was replaceable & called company for repairs. Was told Master's Glass would cover the crack repair & they were sending someone out. When the technician got here began work outside in driveway. About 15 minutes later technician knocked on my door & said unfortunately the crack spread further while he drilled ******** I need to pay in full for a new windshield. I contacted the owner, *************************, to see if anything could be done & he was surly and belligerent. I told him i didnt feel it was fair to be on me to buy another windshield and he said "you can just find another company to fix your windshield. I only want what is fair. He did the work & then screwed it up & now he's trying to walk away.

  • Initial Complaint

    Date:12/13/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have used this company twice. The second time we had our windshield fixed on November 11 2022 and paid $314. In the bottom corner of the driver's side a crack started there and it is about 6inches. I haven't even driven it much since they installed it. It came with a guarantee for the life of the car. We contacted them about the crack issue. They sent a gentleman out here and he said they won't replace it and we would have to pay for a whole new windshield. I asked to speak to the boss *****. The boss told me I was berating his employee, which was not the case. I was trying to ask questions and he kept cutting me off and was not getting anywhere with him. He said they won't fix the issue and sent his driver on his way. They are not doing what they guaranteed us to do and did not follow their warranty or even fix the issue.

    Business Response

    Date: 12/19/2022

    Again you have sent me a complaint that has no basis in reality. Our warranty is for air or water leakage on an installed windshield. We also stand behind factory defects in the glass (stress cracks), and technician error. This damage is none of those.The first Windshield installed for these people was to replace a windshield that had been destroyed by an unlatched hood. The second time was for the same reason. They called us back for what they said, as they reported to you, a 6 inch crack. What we found, as you can see from the pictures is substantial damage on both corners. Not a stress crack or an installation defect. Rather it appears to me as damage caused by the hood again.  

    Customer Answer

    Date: 12/28/2022

    The technician refused to do any work on the windshield  any further, and  there was no resolution.   This business I would advise anyone to use. 

Master's Glass is NOT a BBB Accredited Business.

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