Complaints

This profile includes complaints for All Clear Pumping and Sewer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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All Clear Pumping and Sewer has 3 locations, listed below.

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  All Clear Pumping and Sewer

  502 Shady Acres Rd Centertown, MO 65023-3517

• 

  All Clear Pumping and Sewer

  PO Box 823 Jefferson Cty, MO 65102-0823

• 

  All Clear Pumping and Sewer

  1911 Saint Louis Rd Jefferson Cty, MO 65101-4361

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apparently the City of ****************** Department Hired All Clear to do a lead study. This resulted in All Clear entering my private property and digging two, 2 foot deep holes near my water meter pit. This occured the week of March 3rd. I was told by the city that the company would fill the holes in, but here we are April 21st and the holes are still in my yard. The city blames the contractor and refuses to do anything about it. The contractor needs to come out and fill in the holes they put in my yard, without my permission.

  Customer Answer

  Date: 05/05/2025

  I spoke with **** from All Clear, he was very apologetic.  They filled the holes last week, and took care of everything.  My main complaint is how the City of California handled this issue, not All Clear.  I wanted to file a complaint against the city of **********, but didnt know how.

   

  All Clear was very attentive once they became aware of the situation and provided excellent customer service to resolve the issue.

  Business Response

  Date: 05/05/2025

  After receiving your letter, I personally went to ***********************************************  The hole in *** ******** yard was already filled by All Clear Pumping and Sewer prior to us receiving your letter of complaint.  I went to the door and spoke to *** ****** who apologized for writing into the BBB and not contacting All Clear Pumping and Sewer LLC prior to his complaint.  He said that he was going to personally write into the BBB to let you know that the issue has been resolved.    

  Customer Answer

  Date: 05/05/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. They were very attentive to issue.
   
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a plumber that came over named ***** that came over 5 times to replumb the bathroom. I never informed him that I wanted two showers in my bathroom but he set it up that way. I found out that the pipes for the bathroom and the washing machine was the wrong size. He had to redo the bath tub and the washing machine pipes , he had pipes coming out of the floor for a floating vanity when they should be in the wall, so he put the pipes that were in the floor in the walls and come to find out the drain pipes in the wall were loose. I hired another plumber to fix all of *****'s mistakes. The new plumber had to fixe the drain pipe in the vanity, and other various things. ***** did not test pressure or put caps on the water lines to secure them. Now I have a leak behind my wall from *****'s mistake and now I have to tear down all of my drywall to fix the mistake. I paid the business $2500.00. I would like to be refunded $2500.00.

  Business Response

  Date: 08/02/2023

  The technician met with ******* **** in January of 2023 to
  provide an estimate for removal and replacement of fire-damaged kitchen and
  bathroom plumbing.  ******* and the
  technician discussed the plan and a few days later ******* was presented with
  an estimated of $5,000.  ******* approved
  the estimate, paid a $2500 deposit, and ***** scheduled the work.  When the technician arrived to replace the
  plumbing, ******* had decided he wanted to add plumbing in the bathroom; one
  for a bathtub and one for a shower.  He
  also wanted to run approximately 30ft of gas line to the stove and run a new
  waterline to the dishwasher.  This was
  not discussed during the initial walk-through and was not included in the
  estimate, but the technician completed this extra work at no cost to
  *******.  Shortly thereafter, ******* notified the technician via text that he would like to change a few things,
  specifically he scrubbed to plan to install a floor mount vanity and instead
  wanted a floating vanity.   The
  technician made the changes and ******* looked them over and approved.  One day later, ******* informed the
  technician that he wanted to change locations of a few things.  The technician once again made the requested
  changes.  Shortly thereafter ******* hired a foundation company to install foundation anchors.  In doing so, they removed sections of pipe
  that the technician was asked to replace. 
  Once the sections were replaced, the technician and ******* looked over
  the work and ******* said everything looked great and he would be calling the
  office to make the final payment of $2500. 
  Several days later ******* contacted the technician stating he was not
  going to pay the remaining balance because the work was not performed
  correctly.  He eventually communicated
  his concerns and the technician returned to correct them.  Once again, ******* thanked the technician
  (via text) for making things right and even informed the tech he left a tool
  behind and made arrangements for the technician to retrieve it.  Several days passed and ******* began calling
  and harassing the technician.  Text
  messages are included in this response. 
  ******* also called the office and left vulgar voicemails.  Those are available upon request.