Complaints

This profile includes complaints for Meineke Car Care Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Meineke Car Care Center has 4 locations, listed below.

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  Meineke Car Care Center

  165 Long Rd Chesterfield, MO 63005-1223

• 

  Meineke Car Care Center

  10617 New Halls Ferry Rd Saint Louis, MO 63136-4428

• 

  Meineke Car Care Center

  4245 N Saint Peters Pkwy Saint Peters, MO 63304-7384

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  Meineke Car Care Center

  3722 Lemay Ferry Rd Saint Louis, MO 63125-4506

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** *** ***** ***** **** is where I took my car. It was a $65 charge for dianosis. He told me I had a leak in the engine valve covers. I told him to fi it. Cost me $1200. I complained and told him right then that the car wasn't running well. It had never had a leak in the exhaust and the exhaust wasn't busted when I brought it in. I thought that was what was making the motor jumpy. He said he fixed it but it didn't. I went ahead and took it and a couple of days later, I looked under the hood and there was oil everywhere. I called him. I took it up there and showed him where the oil was where he had "fixed" it. I left the car there. He said that it was a bad valve cover gasket. The car is still not running properly.

  Customer Answer

  Date: 07/31/2023

  They have contacted me and attempted to resolve my issue but my car is still leaking oil. The manager told me he had to fire everyone so there was no one to fix my car. At this point I just want a refund so I can take my car somewhere else to get fixed. 

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this company to repair my vehicle and the same day I picked it up it started doing the same thing . I was referred to this company from Carsheild. I paid them $1700.00 out of pocket. This company is now saying that the issue is a new issue and they will need to do additional diagnostics and possibly more repairs that will cost even more. They are refusing to release my vehicle.

  Business Response

  Date: 01/25/2023

  I have reached out to Mrs ****'s and I am waiting to hear back, this is the first I have been made aware of her having an issue. I left her a message to call back and if I do not here from her I will try again after lunch. 

  
  ***** ********

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the St. Peters location on October 21 for an alignment. They performed the alignment, however it wasnt correct. I went back 2 more times and the problem was never corrected. After the 3rd time I gave up since it was clear they were unable to do the service I paid for. I went to a different repair shop and they were able to get it aligned correctly the first time. It turns out I needed a 4 wheel alignment, which Meineke was unable to provide. This location did not inform me that they couldnt do 4 wheel alignments, they instead charged me and told me nothing about them not being able to do what I paid for. I basically paid them to waste my time. I wasted my time and money by going here since they were not honest with me. I have tried contacting them many times, all requests have been ignored.
  I need a refund of the full amount paid since the correct service was not performed.

  Business Response

  Date: 12/22/2022

  I have personally called Mr **** multiple times and his request for a refund is not an issue, it does require him to return a phone call or respond to an email. I must clear up the fact his car did not need a 4 wheel alignment. To many shops charge for the adjustments but many times cars do not need a 4 wheel adjustment. If his car needed a 4 wheel alignment we would have charged $40 extra dollars and asked him to pay for it, who wouldn't want to make more money! Our shop has the equipment to do a 4 wheel alignment and Mr **** was never told that we cannot do one. We in fact have 2 alignment machines in our center. Most shops only have 1 machine, we have 2 and both can adjust all 4 wheels if needed. Since Mr **** has never taken the time to call back or respond to an email I cannot ask him where that misinformation came from. I will also add that I personally dealt with Mr **** when he came back. He told me, "His car drove straight but the steering wheel was off center". This is a common error made by a technician when setting the front wheels during the alignment process. I again personally explained to Mr **** that if his alignment was off the car would not track straight on the road as he told me it did. The fact his steering wheel was off center was a "Front Toe Set Adjustment" a simple fix. This process does not change the alignment at all, it only centers the position of the steering wheel appearance left or right.  It takes only a few minutes and we did exactly that for him the day. He came back about 15 minutes later after that adjustment and said his wheel was just off a little now in the other direction. I apologized to him and explained the technician will make a slight adjustment back and things should be perfect. That day was the last time I herd from Mr **** so again if Mr **** wants to resolve any issue he has to be willing to take part in the process rather than make accusations that we have not reached out, we have. 

  As for another shop performing a 4 wheel alignment to solve his issue, he simply paid for a service his car did not need but if he is happy great. Mr **** did come back and we did make the adjustments for him but not to his satisfaction I assume. I personally would not go back to a shop for a 3rd time and I don't expect him to either, however some communication would have been helpful. I will remind you again, he has never reached back out and he has never provide a copy of a bill from what he claims the other shop did either. My issue is Mr **** could have called if there was still a problem and we could have resolved it that day. Should have been pretty simple if you ask me but as I said he never called and never replied to a single email I sent to him. 

  Consider this resolved, I will see to it that Mr **** gets a refund.

  ***** ********

  Meineke Car Care Centers

  Customer Answer

  Date: 12/29/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I have received no emails from them as they state. I have received no refund from them as they stated they would do. I went to this location 3 times and they still couldnt get my car properly aligned. Why would I go a fourth time when its obvious they werent going to get it right. Why would I pay for this since it was obvious it wasnt going to be correct. 

  I do not consider this resolved until they issue a full refund. They have everything needed to issue this refund.
  
  
  
  
  
  Sincerely,
  
  
  
  ***** ****

  Business Response

  Date: 12/29/2022

  I never said we would not refund Mr ****, nor did we ask him to come back. I agree I would not go back to a place 4 times for the same issue. I made the statement that he could have picked up the phone and expressed his concern when he left that day. I also stated he was taken advantage of, his car did not need a 4 wheel alignment, Mr **** told me to my face his car drove straight, his only issue was the steering wheel was off center, that does not mean the alignment is off. I also stated that again if he was happy with the service he received then great no problem I would get him a refund. I did ask for proof he went to another shop and requested a copy of that bill for our records which he has never provided. It frustrates me that Mr ****'s phone worked when he wanted to bring it back for service, not sure why it stopped working after his revisit. Now if I get an award for proving I sent him the emails and made the phone calls then I am happy to provide proof but I doubt that gets me anything. Mr **** asked for a refund and I said we would provide it to him. I honestly believe he was not happy with his service but a phone call would have been very helpful and his request for a refund is not out of line.

  ***** ********

  Customer Answer

  Date: 01/05/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  I have still not received any emails, I have sent many and none have received a response. Also no phone calls. I do not know why they are turning a simple refund into this unnecessary difficult process. They also promised a refund, however no refund has been issued. I really thought Meineke was a trustworthy company, however after these responses I can no longer think that they are. 

  I cannot consider this resolved until the refund is actually issued.

   

  
  
  
  
  
  Sincerely,
  
  
  
  ***** ****

  Customer Answer

  Date: 01/19/2023

  I have not received any refund from them.
  

  Business Response

  Date: 01/20/2023

  Consumer disputed the charges received the money from credit card company
  and now the business states that they would have paid him but does not feel they need to now since he already received his money back from the credit card company.  The compliant is closed as unresolved, even though the business never said they would not refund him the money.