We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Service Contract Companies

Athena Auto Protection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Service Contract Companies.

Reviews

Customer Review Ratings

3.33

Average of 84 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Pamela D

    Date: 07/16/2025

    I have been getting letters from this Athena Protection outfit almost every day. Got one yesterday, got one today. Yesterday I called the number and told the guy to STOP sending their garbage ( I know he personally didn't) and stop harassing me..!! Not two minutes later, my phone rang and it was the guy. As I was trying to BLOCK him, he called 5 times..!! within a minute...!! How do I STOP these damned mailings I don't want...???!!! This has been going on for better than a year..!!! PLEASE...how do I STOP them..???

  • JASON G

    Date: 06/30/2025

    JASON G

    Date: 06/30/2025

    This business only announces itself at the small print at the bottom of the mail out. They are basically trying to coerce you into buying aftermarket insurance by telling you that your car, it might be in jeopardy.

    Athena Auto Protection

    Date: 07/07/2025

    Thank you for taking the time to share your feedback. We understand that marketing materials can sometimes be interpreted in different ways, and we want to clarify a few important points.
    Our mail pieces are fully compliant with all industry regulations and disclosure requirements. The name of our business, along with all legally required information, is clearly stated on the mailer, including in the body and at the bottom, as noted in your review.
    We’re unsure what specifically caused the concern, as the mail piece outlines its purpose: to inform recipients of available vehicle service protection options. It is not intended to pressure or mislead, but rather to present coverage opportunities for consideration.
    That said, we take all feedback seriously. If you would like to be removed from future mailings or discuss this further, we’re happy to help directly.

  • James S

    Date: 06/12/2025

    James S

    Date: 06/12/2025

    Very nice ***** saved me money on a policy that i had bought through the dealer all i had to do was make the switch and it saved me about 1800$

    Athena Auto Protection

    Date: 06/13/2025

    Thank you so much for your kind words! We're thrilled to hear that our **** were able to help you make the switch and save $1,800 on your policy, that's a big win! At Athena, we're all about delivering real value and helping customers make informed choices. If you ever have any questions or need further assistance, don't hesitate to reach out. Welcome to the Athena family

  • Lavell O

    Date: 06/12/2025

    Lavell O

    Date: 06/12/2025

    Omg **** was amazing - I asked so many questions she answers them With no hesitation or problem ! Shes very professional and Ill love to call in and deal with her as my advisor anytime

    Athena Auto Protection

    Date: 06/13/2025

    Thank you so much for your kind words! Were thrilled to hear that **** provided such an exceptional experience, she truly is a gem on our team. Your trust means the world to us, and were so glad she could answer all your questions with professionalism and care. Well be sure to pass along your praise to her! Dont hesitate to reach out anytime! **** and the whole Athena team are always here for you.

  • William M

    Date: 06/09/2025

    William M

    Date: 06/09/2025

    This company continues to send me deceiving and incorrect emails concerning my vehicle alleging "your factory warrant has expired". My factory warranty has not expired and the nonstop mailings are absolutely improper.

    Athena Auto Protection

    Date: 06/10/2025

    Thank you for your feedback. We take all concerns seriously and appreciate the opportunity to respond.
    We would like to clarify that we do not send emails as part of our communication process. All outreach is conducted via standard mail, and we strive to ensure the accuracy and relevance of that correspondence.
    Upon reviewing our records, we have promptly removed your name from our mailing list, as requested. Additionally, our records indicate that the vehicle in question is a 2021 model. Given typical factory warranty terms, this would suggest that the original manufacturers coverage may have expired or be nearing expiration, which is why you may have received a notice from us.
    We understand how such mailings can be frustrating, and its never our intention to cause concern or confusion. Please rest assured that no further correspondence will be sent to your address.

  • Regina B

    Date: 06/03/2025

    Regina B

    Date: 06/03/2025

    *** was very nice and very helpful! Very good asset to your company!

    Athena Auto Protection

    Date: 06/04/2025

    Thank you so much for your review!

  • Mew S

    Date: 04/16/2025

    Mew S

    Date: 04/16/2025

    Do not fall for this business please !! this is a scam !!! they make it so difficult to cancel your plan. i had to go through 2 different **** just to cancel my plan. one of the **** was straight up rude and belittled me for not being able to afford it anymore, he was so disrespectful and called me crazy for trying to cancel my plan. Please dont fall for their scam!!!

    Athena Auto Protection

    Date: 04/21/2025

    Thank you for bringing this concern to our attention.
    We are sincerely sorry to hear that the customer felt their cancellation experience was difficult or unprofessional. At Athena Protection, we take customer service and respectful communication very seriously, and we do not tolerate any form of rudeness or belittling language from our representatives.
    We have reviewed the call recordings related to this account and did not find any instances where the customer was called crazy or disrespected. Our representatives are trained to confirm cancellation requests and explain options that may be available to customers experiencing financial hardship, but they are also instructed to remain courteous and professional at all times.
    In this case, the customers plan was successfully canceled, and no further charges have been applied. While our process typically includes verification steps to ensure the request is valid and authorized, we regret if this felt excessive or frustrating.
    We welcome the opportunity to improve and take all feedback seriously. If the customer has any additional concerns or would like to discuss this matter further, they are welcome to reach out directly to our team.
    Sincerely,
    ******** *******
    Director of *******************start="1722" data-end="1725"> Athena Protection

  • Crissy A

    Date: 04/10/2025

    Crissy A

    Date: 04/10/2025

    ******. I just received a mailing from Athena Protection that should be outright illegal. It is presented as coming directly from the manufacturer. I actually assumed it was a recall from the letterhead, but it goes on to urge to contact them immediately with my VIN and mileage under an ominous threat of financial liability.The letterhead boldly reads (the year and make of my vehicle), Official business, Penalty for private use $300, Important Vehicle Information. Address change? And even includes a stock photo of the car.I really had to scrutinize the fine print to find the actual company: an independent nationwide company marketing vehicle service contracts on behalf of leading 3rd party administrators.I just bought and plated the car 2 months ago. Apparently they buy that info from the state BMV, which is how they can make it appear so accurately misleading.Major red flags.

    Athena Auto Protection

    Date: 04/21/2025

    Thank you for the opportunity to respond to this review.
    Athena Protection is an independent company that markets vehicle service contracts through third-party administrators. The mailer referenced by the consumer is a legally compliant marketing notice intended to inform vehicle owners of optional protection plans available to them. The vehicle information includedsuch as year, make, and modelis obtained through publicly available and legally sourced third-party data, as allowed by law.
    We would like to clarify that the notices we sendincluding the one in question, which has been provided to the BBB for referenceclearly state that Athena Protection is not affiliated with the vehicles manufacturer or dealership. This disclaimer is not limited to fine print; it is present and visible on the notice itself to avoid confusion.
    While we strive to ensure our mailings are clear and informative, we understand how the presentation may still cause concern for some recipients. We continuously evaluate feedback like this to further improve the transparency and clarity of our communications.
    We also want to assure the BBB and the consumer that any recipient who does not wish to receive future communications can easily opt out by contacting us directly at the number located on the notice.
    Sincerely,
    ******** *******
    Director of *******************start="1681" data-end="1684"> Athena Protection

  • christopher b

    Date: 02/18/2025

    christopher b

    Date: 02/18/2025

    ***** has great customer service skills and was very helpful.

    Athena Auto Protection

    Date: 04/21/2025

    Thank you so much for your positive review of *****, we will share it with him! 

  • Myracle K

    Date: 02/13/2025

    Great and respectful, gave me options I could do in the future will definitely be calling back soon when in a better financial position!

Athena Auto Protection is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.