Reviews

Review Details

• Review fromRonald F

  Date: 07/15/2025

  5 stars
  Customer service is wonderful ****** took of my request quickly. I would recommend them as the contract is for 6 years or 60k miles with $0 co pay.

• Review fromdiana l

  Date: 07/07/2025

  5 stars
  The consultant I spoke to was very courteous and helpful. He explained the refund process to me in detail and gave me a return ********** information on how to contact him. *****

• Review fromRhonda W

  Date: 07/07/2025

  5 stars
  I had an outstanding experience with the customer service team and felt compelled to share. From the moment I reached out, I was treated with kindness, professionalism, and genuine care. Every question I had was answered thoroughly and promptly, and I never once felt rushed or dismissed.What truly stood out was their willingness to go above and beyond. They not only resolved my issue efficiently, but also followed up to ensure everything was working smoothly. Its rare to encounter a team so committed to customer satisfaction these days.This level of service not only resolved my immediate concerns but also earned my long-term loyalty. Highly recommend!

  Automotive Product Consultants, LLC

  Date: 07/25/2025

  Thank you for letting us know that ****** and each member of our team that you interacted with provided you with an outstanding experience from the moment you reached out, you were treated with kindness, professionalism, and genuine care. We love to hear that every question you had was answered thoroughly and promptly, And that you were never once made to feel rushed or dismissed. What truly stood out was their willingness to go above and beyond. They not only resolved your issue efficiently, but also followed up to ensure everything was working smoothly. Thank you for your feedback. it let's us know that our efforts to achieve our mission is headed in the right direction. Thank you for providing our organization with the highest level of compliment which is that you ' Highly recommend!"

• Review fromDiana B

  Date: 07/02/2025

  5 stars
  Called to verify my policy and ****** **** was more than helpful, he was extremely polite, professional and very helpful, he was able to explain my concerns and double checked to make sure all information was correct. He is a great customer service representative and I thank him for all the help he gave me. I wish all customer service representatives were as nice as him.

• Review fromMichael M

  Date: 06/29/2025

  5 stars
  I have just completed the process of obtaining a Vehicle Warranty. The process was simple, staff provided excellent and accurate information. All was delivered as promised. Special thanks to ****** who patiently assisted me in the final steps

  Automotive Product Consultants, LLC

  Date: 07/01/2025

  Thank you for letting us know that our process is easy. That is what we strive for. We have revised our processes based upon customer feedback that has helped our organization improve. When you couple that with our senior customer care specialist Arlene who patiently provides customer care to our loyal customers that results in customer satisfaction we know that we are heading in the right direction. We appreciate your feedback.

• Review fromTheresa H

  Date: 06/28/2025

  5 stars
  ******* was great, she helped me with everything I needed

  Automotive Product Consultants, LLC

  Date: 07/01/2025

  Thank you for letting us know that Makayla was great and helped you with everything. Makayla is one of our newest customer care specialist. She is not new to the industry, but she is new to our organization. We are expecting great things from her in the future and your feedback suggests that she is off to a great start. We truly appreciate your feedback.

• Review fromClarence K

  Date: 06/26/2025

  5 stars
  Mrs. ***** ***** was AMAZING!!! Very helpful, professional and she answered "ALL" my questions. I'd give this young lady a raise, she's an asset to her company.

  Automotive Product Consultants, LLC

  Date: 06/27/2025

  Thank you for letting us know that Trish was AMAZING!!! Very helpful, professional and she answered "ALL" of your questions. Trish is a lead customer care specialist with many years of customer care. She strives for the highest level of customer service with each call. We agree with that she is an asset to our organization. We thank you for letting us know that we are getting it right! Thank for your feedback.

• Review fromBobby W

  Date: 06/25/2025

  5 stars
  I needed some contract paperwork sent to me on my Extended Warranty. ****** was very pleasant and very helpful.

  Automotive Product Consultants, LLC

  Date: 06/27/2025

  Thank you for letting us know that Arlene was very pleasant and helpful. Arlene is a senior customer care specialist that prioritizes helping our customers and strives to provide excellent service to each customer that she interacts with. So, thank you for taking time to offer your feedback.

• Review fromMichael P

  Date: 06/20/2025

  5 stars
  I am very happy with this warranty plan. From initial signup, covering an expensive repair, and terminating the contract and applying for a prorated refund due to vehicle trade-in, the process was completely hassle free. I would recommend them and with be signing up again when the need arises. Their customer service is awsome.

  Automotive Product Consultants, LLC

  Date: 06/24/2025

  Thank you for letting us know that ***** provided you with awesome customer service. We are very excited that you feel that our entire process has been made hassle free. That is exactly what we have been striving for and loyal customers recommending our organization or stating that they themselves would return should the need arise. We truly appreciate your feedback.

• Review fromMary Ann S

  Date: 06/19/2025

  1 star
  I purchased an extended warranty for a 2017 ******* Tucson. 60 months or ******* miles or to expire on 3/12/26. Contract #EVP51622 on 2/10/21. We had the car serviced at a ******* dealership as specified by the manufacturer on time, every time. The engine light came on and I pulled the car over in approximately a quarter mile when it was safe. The car was then towed to a mechanic. The ******* service manager said the engine needed to be replaced. We contacted this company to file a claim since it was still under warranty. The insurance broker said that since we didnt pull over immediately and before the light came on, that they were 70% certain they would not be liable! We were told that the damage to the cylinder walls might have been caused by low oil and in that case the warranty was void. We paid almost $3700 for an extended warranty that this company will not honor regardless of how meticulous we have been with the maintenance and upkeep of this car. All within the guidelines. My husband was talked to in a condescending way by the first representative he was able to talk to after leaving 2 messages over a 3 business day period and was told that the case was closed until we paid to have the engine torn down at our expense ($1400) regardless of the detailed inspection by a certified ******* mechanics report after being given several reasons why the engine would not be warranted. This business doesnt stand behind the contracts they are selling. I feel like I got scammed and ripped off completely. Buyer beware of this shady company and their business practices.