Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I test drove and inspected a potential vehicle at the Ballwin MO police station. ***** and the whole process was convent and couldn’t have been better. ****** was the sales representative who brokered the “deal” and things went as planned. I negotiated a set price and decided to purchase the car “as is”. I proceeded to procure and finalized my buying options ( final price, money down, financing, and pick up / delivery site and time. I went to a local credit union where I met ****, a delivery representative for “I-auto-agent” , and all paperwork and titling was completed without any irregularities. The car was delivered to the parking lot at ****** ***, by my choosing, with **** and another representative directly after leaving the credit union. The car was clean and everything seemed in order as they had just picked the vehicle up from the previous owners residence. Upon arriving home, I proceeded to go through the cars features and happily “show the whole family”. THEN THE UNTHINKABLE HAPPENED. Yes, the previous owner did NOT spray paint the car, steal the mats, remove the hub caps, or take everything that wasn’t bolted down from the car( books, manuals, etc.) What the previous owner did do was OMIT any service history, the key fobs, and removed the $600 wind deflector out of the trunk, and replaced it with an odd ball mini spare tire that they “FELT” was of similar value, according to ******. SERIOUSLY? I informed ****** of my displeasure with this irregular, clandestine action. They said the previous owner felt that THIS was a good deal and “gave” the wind screen away to a friend. REALLY? ****** informed me , I should have stated in written form my desires as to items to remain in the vehicle and maintained the previous owners anonymity. The manual describes how to install and usage of the windscreen. It also states in case of a flat to use the bottle of glue, as no spare is supplied. ****** suggested I forget the issue and move on.
  
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  Business Response

  Date: 11/09/2022

  Thank you for giving us the opportunity to clear up this misunderstanding.
  
  
  As stated by Mr. ********, he did purchase a vehicle from us that was delivered in the exact condition in which he saw it.  Mr. ******** never once mentioned verbally, nor in writing to anyone in our company that he expected the sale to include the wind screen that the previous owner kept in the trunk of the car.  The fact is that the wind screen was an accessory that the previous owner purchased separately and had no intention of selling with the car, which is why it was not included in the sale.  If Mr. ******** wanted to purchase the wind screen with the car, we would have been more than happy to include that in the sales price.  Mr. ******** was given a $2,000 discount on the car to change out the radio, that was discussed thoroughly and demonstrates our willingness to compromise.  Again, never once was the wind screen discussed as being included in the sale and more importantly, was never put in writing that he wished that to be the case.  Additionally, Mr. ******** was given the chance to do a final inspection of the car when it was delivered before taking possession.  As before, he did not mention anything about the wind screen during his final walk around, not until days after he had taken the car home did he mention the wind screen was not present, giving us no chance to resolve the issue before he took delivery.  We wanted to address the spare tire issue as well.  These cars do not come with spare tires from the factory.  As a kind gesture, the previous owner spent $500 on a smaller spare tire and gave it to Mr. ********.  
  
  
  We made several attempts to resolve his complaint with multiple conversations in which he was told the wind screen was no longer in the previous owners possession and therefore could not be acquired any longer.  During each conversation Mr. ******** was completely unprofessional, rude, argumentative, combative and down right inappropriate with racial and sexist comments.   We made the determination that there was nothing we could do any further and asked him to let this issue be put to rest.
  
  
  Thank you again for hearing both sides of the story.

  Customer Answer

  Date: 11/18/2022

  I would like to start my thanking the BBB staff for re implementing this complaint as the response from the business was completely off cue, out of context and wandered into nothing short of a “ bizarre “  insinuation of racial and sexual harassment.  Seriously?  I bought a car and filed a legitimate complaint.    The response was constructed as if the complaint was not even been read.  It formed some type of self justified righteous used car sales tactic, and even legitimized my factual evaluation of the altering of the vehicles condition and the clandestine “ swapping” of the windscreen with the oddly acquired, and equally mysterious spare tire..  Really?  The pulling of the race card, or was it a sexual harassment card  insinuation was a unfounded and unappreciated oddity showing some type of desperation by this self admiring entity.  Good luck with chasing that rabbit down the hole, as your quirky comment served  only to distract from the facts of your fraudulent business  practices as mentioned.   The facts are these:
  The previous owner was disgruntled after negotiation and price revision for the outdated radio system.  ( you could not “link” your phone for hands free operation, least while driving a stick shift).  This goes from dangerous to outright ridiculous.  I believe it is illegal is some jurisdictions to drive with a phone held up to your head.  The first component of fraud was the financial motive.  The price reduction was $2500 dollars ( not $2000) as responded by I auto agent.
  The second component was the perceived opportunity to win, and remove the item ($600 windscreen) as a sort of self vindication by the original owners .  “I auto agent “did acknowledge the purchase was “as is” ,  and “as had been inspected”.  To think I would keep reinspecting the car for missing or removed items and make a written list of all loose item previously acknowledged during test drive, was another ridiculous ploy to distract from the facts of this complaint. Love a show of hands on who has had to write a list of objects which could be unlawfully or clandestinely removed from a car when purchasing.  Seriously?  Please don’t take the hubcaps off and give them to your friend.  Thanks, Potential Buyer…. btw I would like to offer an additional $4 for the for the hub caps to remain ( $1 each). Thank you.   Really? I was to re negotiate the price of the car with the items present as presented at time of inspection and test drive.  Another stratospheric asinine rationalization by I auto agent. 
  The 3 rd and final component  of fraud was the rationalization that the item was theirs, an accessory, or something they knew they shouldn’t take. They did anyway.  Legitimatizing the action by throwing a “odd ball” spare tire in its place in the trunk.  I auto agent then attempting to condone the action by placing a dollar amount on the estimated and unwanted spare tire at $500 dollars?  Really? 
  
  I am asking that the windscreen and caring bag be return to the sold vehicle in the condition as noted during inspection and purchase.  ( near new / near perfect condition).  Admitted by I auto agent in their response, ***** saw my son and I both pick up and unzip the bag containing the windscreen and commented on how nice the condition was of this item.  If the windscreen is truly “unavailable”  or not able to be returned in this condition, a $600 reimbursement is being requested.  The  mysterious, wonky little spare tire will graciously be returned as received, sealed and untampered.  A petition will be filed in St Louis County court by myself, should this matter continue to be unresolved.
  Your time and efforts in reviewing this complaint are appreciated.
  Dr. **** ********

  Business Response

  Date: 11/21/2022

  The buyer never discussed the windscreen in writing or verbally.  It was an accessory owned by the previous owner separate from the car. 

  Customer Answer

  Date: 11/25/2022

  Complaint: ********
  
  
  
  I am rejecting this response.  The windscreen was in the car at time of inspection and decision to purchase.  A petition will be filed in St. Louis county court regarding this matter.  Would like this complaint to be available for review by any potential customers of I auto agent in addition to recalculated bbb score based on this unprofessional business practice
  
  
  
  
  
  
  
  Sincerely,
  
  
  Dr **** ********

  Business Response

  Date: 11/28/2022

  Mr. ********  we see what you’re saying but we never discussed the windscreen in writing or verbally. It was an accessory owned by the previous owner separate from the car. Mr. ******** we are very proud of our reputation.

  Customer Answer

  Date: 12/04/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I Auto Agent (***), 

  Your reputation is nothing without sound business practice.  What has happened here is a clear cut case of consumer fraud.  You represented the vehicle with the item included in the trunk.  It would be the same as if the car had a set of custom tires and wheels, which then would be removed and replaced or excluded completely upon the previous owner and your discretion without any adjustment to the purchase price, notification, or negotiation.  You cannot alter, exclude, or modify a purchase item which has been agreed on as a verbal contract and decided on for purchase, and paid for without clear acknowledgment and discussion of any modifications throughout the purchase process.  A petition will be filed in St. Louis County court with regards to this matter. I sincerely hope that potential customers acknowledge this complaint, and that I will be following the process in downgrading your companies BBB rating.  This is certainly not an A rated business with this type of clandestine activity profiting only your small business at the consumers expense. 

  
  
  
  Dr. **** ********

  Emergency Medicine Physician