Complaints

This profile includes complaints for Interstate National Dealer Services dba Revolos's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Interstate National Dealer Services dba Revolos

  14755 North Outer 40 Rd Ste 400 Chesterfield, MO 63017-6050

  
• 

  Revolos

  5090 Pga Blvd suite 308 Palm Beach Gardens, FL 33418-3957

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car needs to be fixed. My policy ************ is trying to dispute the amount it takes to fix the issue with ***************************** ********************************************************************************************. This dealer is the top dealership in *********. They have never tried to inflate charges and or do poor work. ************ from Interstate National is holding up my car repair over what they think the cost should be. I have talked to a representative and the dealer is at a standstill. I thought I bought the best warranty there was. I am a Retired Teacher and do not need this stress!

  

  Business Response

  Date: 11/08/2022

  Interstate National Dealer Services dba Revolos (Revolos) has received your November 2, 2022, email and letter and forwarded them to me for review and response. Revolos administers the ************ ************************ ******** contract) that *************************************** purchased on May 18, 2022, from ************, LLC. We hope you find the following information helpful. 
  
  According to the file, ************************ (*********) called the claims department on November 1, 2022, to initiate a claim on the vehicle. The claim was authorized based on two parts the technician determined were needed. The claims department used the ******** on Demand, a nationally recognized labor time guide for this specific make, model, and year. The total amount authorized was $1,067.50 for 6.1 hours of labor and $86.88 for parts. ************************ requests ten (10) additional hours, stating that the windshield must be removed and reinstalled for access to remove the dash assembly. 
  
  We have yet to be able to confirm that the windshield must be removed to replace the **** valve control and door. If ********* can provide current ************** documentation, such as a ***************** Bulletin or GM Warranty Repair procedure that requires removing the windshield. To expedite the review, ********* may send it to the following email address, ************************************** The contract number, ******** AAG, must be added to the subject line. Alternatively, the Service Manager may contact the following directly, ***********************, at ************.
  
  Section 5. Terms and Conditions state that 2. FAILURE OF COVERED PARTS: We will pay on behalf of or reimburse You for the reasonable costs to repair or replace any of the parts included in Your Coverage that cause a Failure. Replacement parts may be new, remanufactured or replacement parts of like kind and quality. Sales tax will be authorized for covered Failures only when required by the applicable state where the repair is taking place.
  
  By pointing out the foregoing, Revolos and its affiliates do not waive, but specifically reserve, any and all rights and defenses they may have under the service contract and the applicable law.
  
  

  Customer Answer

  Date: 11/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

  Customer Answer

  Date: 11/16/2022

   
  Complaint: ********
  
  I am rejecting this response because:
  

  From: *********************************** <**********************>
  Sent: Monday, November 14, 2022 11:38 AM
  To: Complaints <****************************************************>
  Subject: Complaint # ********

   

  EXTERNAL EMAIL!Use caution when clicking on links or opening attachments andneverprovide your User ID or Password.

   

  My name is ***********************************, I called your office this morning.   I thought this complaint was resolved but Interstate National Dealer Services has made no effort to do what they said they would do. I gave the dealer the info to contact Interstate. The dealer sent the information needed to resolve the issue but Interstate has not replied. I called *********************** at ************* from interstate but only got a recording. I left messages and the same info from the dealer but they will not reply. My Phone number is ************* This complaint is not resolved!

  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have my car at ************************************ for check engine light. I was told a need a timing chain and fuel pump and an estimated cost of $3500 and at this point being denied due to a missing oil change receipt. My cars oil life is 7500-10000 miles. *** to Covid and working from home in 2 years I maybe put **** miles on it. Now Im being told I shouldve had one last year they want to deny my claim. I am extremely dissatisfied with this. I maintain every part of my vehicle when its needed . This is vey unfair and being handled very poorly all records except an inspection and light bulb changes done through the dealer or its quick lube location since I bought the vehicle in 2016 proving I take care of my vehicle

  

  Business Response

  Date: 10/25/2022

  Interstate National Dealer Services dba Revolos (INDS) has received your October 20, 2022,letter and forwarded it to me for review and response. INDS administers the ************** Warranty (warranty) provided to ****************** on May 7, 2016. We hope you find the following information helpful.
  
  We have reviewed the file and found the claim has not been denied but has been closed due to not receiving the requested documents. If we receive verifiable maintenance invoices performed by the issuing dealer, we will open the claim and proceed with the claim process.
  
  We received a call from the issuing dealer on October 12, 2022, for a check engine light. The diagnosis was a high-pressure fuel pump, which is not listed for coverage. They also reported that the timing chain has excessive play. We noticed that the timing chain had been replaced less than ****** miles ago, and when asked how this happened so fast, the repair facility stated that the vehicle came in very low oil. As ****************** picked out her vehicle, the claim was closed. 
  
  We are waiting on additional maintenance records to fill the missing gaps.Chevrolets maintenance schedule is every ***** miles or one year. Since the issue date of May 7, 2016, we have only confirmed two maintenance records. The first recorded oil change was on February 19, 2018, at ****** miles, which is more than a year and ***** miles overdue. The second oil change was on August 20, 2019, with ****** miles. ****** this is more than a year and ***** miles overdue.
  
  The Registration page, above the signature line, clearly states, In order for you to maintain your eligibility for your free Limited Warranty, you will need to perform all of your manufacturers suggested vehicle maintenance at this issuing dealer.
  
  By pointing out the foregoing, INDS and its affiliates do not waive, but specifically reserve, any and all rights and defenses they may have under the service contract and the applicable law.

  Customer Answer

  Date: 10/25/2022

  This is not acceptable to me . I am now being asked to provide service records prior to the failure I had. I had sufficient service records to get my failure in 2019 covered under warranty then. Whats happened with those? Those proved I maintained my vehicle. I provided information of my mileage and oil change and maintenance I had during Covid .. my mileage doesnt call for an oil change but disputing that I should have one once a year .  I asked for a quote for work and diagnosis and said Id pick the car up but found out through the warranty co there would be a decision by end of business 10/22 . Car is still at Basil.Was given conflicting info. The information about the timing chain being replaced before and oil level caused it to be faulty again is inaccurate. The advisor  **** at basil said its a faulty part but its been more than 2 years and not covered. I called the warranty co mom 10/24 and was told ***** told them car was fixed, I picked it up and then I was going to trade the car in. False!

  

  Business Response

  Date: 11/02/2022

  Interstate National Dealer Services dba Revolos (INDS) has received your October 28, 2022,follow up letter and forwarded it to me for review and response.
  
  At this time, there has been no new information provided that would alter our decision. As previously stated, the claim has not been denied but closed due to non-receipt of requested documents. If we receive verifiable maintenance invoices performed by the issuing dealer, we will open the claim and proceed with the claim process.
  
  The Registration page, above the signature line,clearly states, In order for you to maintain your eligibility for your free Limited Warranty, you will need to perform all of your manufacturers suggested vehicle maintenance at this issuing dealer. Chevrolet maintenance requirements state The engine oil and filter must be changed at least once a year and the oil life system must be reset.
  
  The first timing chain replacement performed on 1/7/2019 was authorized upon receiving confirmation from the selling dealer that all required oil changes had been performed at their facility, we did not receive any records related to those oil changes since the dealer affirmed,they had been performed at their facility.
  
  During the 10/22/2022 call  inquiring about the claim status, the information related to us making a claim decision should not have been shared and was in fact a note related to responding to the filed complaint not to making a claim decision.
  
  We have listened to the recorded calls with the repair facility during which the premature failure of the timing chain was discussed and in which the tech reported to us that there was hardly any oil in the engine and suspected that was the cause of the timing chain damage.Additionally, approximately 7 minutes into that call, it was explained to us that the vehicle was being picked up and possibly traded in. This information was correctly shared during the call with the members services team on 10/24/2022.
  
  By pointing out the foregoing, INDS and its affiliates do not waive, but specifically reserve, any and all rights and defenses they may have under the service contract and the applicable law.

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I added the "Diamond" extended warranty at the time I purchase my vehicle in 2022. The contract I signed has a deductible of $250. On 09/11/2022 the truck lid won't close, I took it to the service center and I was told that the rear lid control module needs replacement. The service center called INDS and the said that they could cover $731.33 out $1,737.62 charge. I called INDS and spoke to a rep who told me that based on the national average $731.33 is all they can pay. How can I pay more than 50% of the total charge, when it is clearly stated that my financial responsibly per each repair occurrence is $250? BBB there has been numerous complaints about this company, and I believe time has come to hold INDS accountable.

  

  Business Response

  Date: 09/19/2022

  Interstate National Dealer Serviced dba Revolos (Revolos) received your August 9, 2022, email and letter and forwarded it to me for review and response. Revolos administers the Star ***************************** ******** contract) **************** purchased from ****************** on March 1, 2020. We hope you find the following information helpful. 
  
  We have reviewed the file and found the adjudication of the claim to be within the terms and conditions of the service contract. The service contract explains the amount Revolos will pay in the event of a covered failure under the Terms and Conditions section, which states in part that the amount paid will not exceed manufacturers suggested retail (****) price for parts and labor allowances derived from current nationally recognized labor time guidelines, i.e., ALLDATA, ******** On Demand, or MOTOR.
  
  According to the file, the **** for the rear lid control module is $563.33, and the repair facility requested $676.00. Also, the typical average industry standard for diagnosing an item like the trunk not opening all the way would be .5 to 1.0 hours of diagnosis time. The repair facility requested **** hours and did not explain the additional diagnosis time. We approved **** hours for diagnosis.
  
  The labor time guides ******** and Alldata show 1.0 hours for replacement of the trunk module, while the dealer charged 3.0 hours. In a review of the file, we found an additional .5 hours for scanning the new module, assuming this was done after the installation. We will add that time for a total of 1.5-hour replacement time. Our system noted that the dealers labor rate was $209.00, but the dealer charged $229.99. We will adjust the labor rate and pay the amount charged.      
  
  The new claim payable total is $1,138.31, minus the $250.00 deductible. The authorized payable amount on this claim will be $888.31. The claims department has been trying to reach the repair facility to update the amount payable on the claim. 
  
  By pointing out the foregoing, Revolos and its affiliates do not waive but specifically reserve any and all rights and defenses they may have under the service contract and the applicable law.

  Customer Answer

  Date: 09/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/08/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an insurance policy in 2017 it is completely paid off and effective until September of 2022 I paid al.ost $4,000 for this fake policy. Took my truck to the shop over a month ago. Been trying to get it fixed. The shop, I and my daughter keep getting the run around from these people. Can't find my policy can't find a claim, need paperwork for upkeep, won't cancel and return my money, the list is endless. I've kept up on my truck from the dealer sent them 29 pages from 2018 to now of upkeep. I'm just getting more and more frustrated they're all lying to me and I want my money back because I now know they're a scam and just lying to me. I have health issues and need my truck fixed ASAP. I have done all and plus so much more that they've asked of me. I need help please.

  

  Business Response

  Date: 08/08/2022

  ********** is the selling agent for this contract. The administrator is Interstate National Dealer Services ("INDS") d/b/a Revolos. This means that INDS is responsible for the approval or denial of claims. ********** plays no role in the administration of claims and is not authorized to respond on behalf of the administrator. 
  
  Please forward this complaint to INDS d/b/a Revolos (https://www.bbb.org/**/**/*******/profile/auto-warranty-services/interstate-national-dealer-services-dba-revolos-0443-27306422) 

  

  Business Response

  Date: 08/16/2022

  Interstate National Dealer Serviced dba Revolos (Revolos) received your August 9, ******************************************** for review and response. Revolos administers the *************** Contract.
  (******* contract) ************** purchased from **************** on  ******************** on October 24, 2017.
  
  According to our files, the selling dealer did not enter this ******* into our system until July 27, 2022. When ************** called in her claim, we could not locate a contract. The claims personnel requested a copy of the application page and payment information. After receiving this, we contacted the selling dealer, who provided us with the information so we may enter the ******* contract into our system.
  
  On July 27, 2022, Client Relations called ************** to inform her that the ******* contract was now entered into our system and explained the claims process. The repair facility called this same day to initiate a claim. They informed us that the diagnosis was performed on July 11, 2022, and pointed to an engine repair or replacement. Since we could not locate Ms. ****** ******* contract information, she had decided to tow the vehicle home until we resolved the issue. We advised the repair facility that we would need the vehicle returned to the shop to continue the claim process and inspection if needed.
  
  ************* called the claims department on August 5, 2022, and we advised her that to proceed with the claim, we would need maintenance records, and the vehicle returned to the repair facility. 
  
  The maintenance records were received on August 8, 2022, and were verified. The claims team then called the repair facility and advised them to contact us once the vehicle was returned to their shop so we could continue the claim process.On August 10, 2022, ************** called our ************** team to ask about the claim status. They informed her that she needed to return her vehicle to the repair facility and advised them to call and continue the claim.
  
  By pointing out the foregoing, Revolos and its affiliates do not waive but specifically reserve any and all rights and defenses they may have under the ******* contract and the applicable law.