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Business Profile

Credit and Debt Counseling

Elite Credit Professionals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit and Debt Counseling.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I will like a refund from elite credit professionals for the lack of professionalism, Integrity, and communication.!I was told by ****** ******* the business owner i can be helped with my current conditions. Mr. ******* was given a timeline of when my credit needed to reflect positive so that I can move in a new home by July 1, 2023. I was given several options that he offer for credit repair I chose the package that was $ 1500.00 the most expensive he presented to me. In efforts to get things moving along because of time I paid $1500.00 up front. Mr . ******* gave me his word that my credit will reflect a score of at least a 640-680 before the deadline of July 1 . His actual words were anywhere between 30-45 days. I made my payment on March 18, 2023 which gave me the adequate amount of time to see results. Today is June 3, 2023 and Mr. ******* chooses to argue and justify his non communication and also poor customer service. I don’t believe he his a good business representative for any business. His choice of words or insulting and unethical.

    Business Response

    Date: 06/27/2023

    This issue has been resolved, and the consumer has apologized and is currently doing business with the us.  There was just a misunderstanding at the time.  

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