Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ground Breaking Home Remodeling (****** ** ***) failed to installed the p-trap in the shower drain. The p-trap is a barrier that stops sewer gas and odor from entering the home. The old p-trap was cut out by ****** ** *** during the shower demo. A new p-trap should have been installed prior to installing the shower pan. The shower walls interlock into the shower pan. The bathroom (and hallways) now smells of sewage whereas it did not prior to the rehab conducted by Ground Breaking Home Remodeling. When you flush the toilet, you can hear it from the shower drain further indicating a p-trap was not installed. We have attempted to reach out to ****** ** *** on several occasions to discuss a solution. Mr. ** *** has not responded or attempted to discuss a resolution.
  
  The shower pan, shower walls and glass shower doors all need to be removed and repurchased as they cannot be reused after removing in order to reinstall a p-trap. The system is an interlocking shower system where the walls lock into each other and the shower pan.
  
  In addition, the sliding shower doors are not level. Mr ** *** stated that our walls were not level therefore the shower doors could not be leveled. This is not true. It was Mr ** ***'s job to make the frame level before installing the shower doors.
  
  Mr ** *** incorrectly measured the hole for the shower head and upon installing the shower head, the shower arm head flange/assembly did not cover the hole. A larger shower head flange was purchased by Mr ** *** but is was the wrong finish and he did not secure it to the shower wall.
  
  Mr ** *** did not use self-leveling mortar underneath the shower pan as required according to the installation instructions.

  

  Business Response

  Date: 12/04/2023

  When clients can’t manipulate a company to doing things outside the contract, the BBB is their go to in an effort to defile the character of the company and its constituents. But rather than retaliate, we pray for them. All the Glory belongs to GOD, we are Stewart’s with ownership responsibility. We will continue to love and not hate in spite of the odds against us. IN JESUS NAME!!!!!!

  Customer Answer

  Date: 12/11/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:

  the contractor did not properly install the tub surround, shower door and plumbing associated with shower.  As a result of the ineptness/incompetence of the contractor we have to have the shower surround, shower door and shower pan removed and replaced.  The items cannot be reused since the holes that were drilled into the items are not at the correct locations to make the items reusable.  In addition, the shower surround and pan will need to be cut in order to be removed thus making them unserviceable.  As stated previously, the contractor removed the old shower p-trap and did not replace it before installing the shower pan thus allowing sewer smells to emit from the shower drain.

       According to the Missouri Residential Code (2015), Chapter 32 - Traps.  25.04.030 - Penalty clause.
  Any person who shall violate a provision of this Code or shall fail to comply with any of the requirements thereof, or who shall erect, construct, alter, extend, repair, remove, demolish any plumbing system of any building, structure, premises, or equipment regulated by this Code in violation of an approved construction document or directive of the building official or the Board of Building Appeals, or of a permit or certificate issued under the provisions of this Code, and shall, upon conviction thereof, be punished by a fine of not more than five hundred dollars ($500.00), or by imprisonment not exceeding ninety (90) days, or both such fine and imprisonment. Each day that a violation continues shall constitute a separate and distinct offense.
  (Ord. No. 71644 , § 4, 2-20-2023.)

  According to the Missouri Residential Code, Mr ** *** should incur the penalty as put forth in addition to refunding the amount it cost to repurchase the supplies.  

  
  Sincerely,
  
  
  
  ******* *******-*****

  

  Business Response

  Date: 12/12/2023

  We did what we were hired to do, we are not responsible for previous contractor errors, the client told me and my team that he was very happy with job and paid the balance after reviewing the finished job, people don’t usually pay until they have viewed the job and are satisfied, again it is a very clear case of a client attempting to scale our company out of money to get the job free which is also punishable by law and I would think this client would know this since he is a retired police officer.

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I have a home in Missouri we have been trying to get renovated since the beginning of 2023, and we have gone through a few contractors in St Louis that want a percentage down before they can start the work. They seem to start the work then slack off and eventually walking away and leaving the project unfinished. As of 6/21/23 the work and the house is still incomplete so we went through a professional hardware company ******* to use a contractor through ******* for better results and completion. ******* gave us ****** ***** owner of Ground Breaking Home Remodeling LLC. ***** signed a bid with my wife 6/21/23 and had her pay 50% down and up to 2 weeks to complete the job. He claimed that he had a large crew and could not start until his trip back Chicago delaying our project 4 days and no crew member. He did a walk through with my wife and agreed on the work. ***** only wrote certain things, did not complete the work discussed and appears to only do what he wrote meaning he was tasked to place a new sink in the new countertop but that’s all he would not seal it unless we start a new contract. He did the kitchen back splash and cracked 3 tiles but refused to correct it. He put some framing on interior doors but left large holes he would not fill for painting. He brought his son to the house who did a very incomplete paint job that looked terrible all in 4 days and demanding payment in the house alone with my wife. The son demanded payment also which is when she said she was calling the police. Before they started my wife gave $3000.00 and before they left to get them out the house another 2200.00. A total of 5200.00 and still a balance of $780.00 is left where ***** threatened my wife that if he does not get the balance by 7/6/2023 he was going to put a lien on our house, mess up both of our credit and turn us over to collections. We’ve been through enough this year with St Louis contractors I you can see I did file BBB complaints with my wife.

  

  Business Response

  Date: 07/17/2023

  This gentleman made a complaint and stated that I would not do any additional work unless it was listed on the contract, which is true.  The consumer wants something for nothing.  There are many inconsistences within this complaint.  They have had multiple contractors and I am the second, and they have had issues with all of them.  We walked through and provided her with everything she requested.  I had 2 guys working and she complained about the number of workers involved. The project was given a time frame of up to 2 weeks to complete and my crew completed the work in 4 days. They have went through 5 different contractors, but I still went ahead with the work.  She wanted us to do additional work that was not included in the contract. This is where the complaint comes from, trying to get additional work for nothing.  The balance still owed to us is 2600 dollars.

  Customer Answer

  Date: 07/24/2023

  Contractor, ***** basically did a walk-through with my wife to identify what needed to be done. And yes, there was major problems with previous contractors. Yes, but we hired him to complete the jobs that were not finished by the other contractors, and that’s what he agreed to do example door with the door. The framing needed to be adjusted caulked, so that there are no openings in and secured and one door the smaller door was supposed to be reframed by Mr. *****, that door was not completed there was gaps with the gaps. We had problems where he use oversize screws instead of small nails to put the frame up all the frames have a gap that he did not fill in with caulk. It was said that my wife and I would do the painting ourselves we just needed him to reframe put up the door knobs which he did, and make sure that the doors were balanced and they close properly and that everything was caulked so that there’s no openings around the framing work of the doors, and you can see all of the pictures that was sent the completion of what he’s done , we believe that he gets people in contracts in order to minimize those contracts so that he can get more money by adding new contracts to the same job and that’s what’s happened here. He’s also brought his wife into our home and his son without our authorization, he and his son ate lunch inside our home without our authorization most contractors break for lunch and they leave the property. I’ll go eat in the truck or whatever they never are inside a persons home unless there’s authorization it was never authorization. Also ***** took out the backsplash that the previous contractor messed up. We bought a whole different new backsplash for ***** to install and he left six crack tiles. We still have a pack of new tiles there. He refused to go back in and replace those stating that he would probably have to tear out the whole thing in the whole wall, and start all over which we did mine we had enough tile, but he refused to do that. He refused to follow up and come in and repair those things that he did. He mentioned that we were adding items we did not add anything extra what we required is to have the work completed that he started and again his job was to fix and repair the work. He agreed with my wife that he can do that and he will take care of that. He claim he’s a Christian man and he will take care of this project and we wouldn’t have to worry about him . They are other areas that he worked on and we do not feel that the quality of work and craftsmanship was on point it was horrible. He did the bare minimum for maximum pay. He demanded pay and we do have we have gone down to Clayton and we filed a civil suit against him and his company and the court date is next month August 15, 2023. We also filed a police report because we had a theft of items from our home and he is the only person that’s been at our home.  He and his family his wife has been in our home. I’ll ask Daughter caught her coming out once, and the camera system picks up the the wife entering the home as well as on the last day he used to side to paint and it was a very terrible job. You can tell that he’s not a professional painter. All the information is either in the pictures everything I’m stating is also on camera that is our proof of what happened so we have two court dates that we’re going to deal with this company and this gentleman and we will update the BBB once we have the information of completion from a judge, but the information with his response and we have information backing our statement with pictures, camera footage and conversations that he had. He did half with my wife.