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Business Profile

Graphic Printing

Graphic Connections Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Graphic Printing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/09/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 2022
    I paid in full $1,842.81.

    ******* *** * ********* ***** ****** ****** ********* ***** ******: (**** ******** ****: ***** ******** ****** ********************** used a filter that gave me "s***leads", per ****** words. He admitted fault and when asked for a refund, was asked to pay an additional $300 for postage only to rerun the campaign. I have asked for a refund several times and it has gone unaddressed.

    My last correspondence and demand is below:
    **** **** 
    Jan 31, 2023, 5:50 PM (8 days ago)
    to ****** **** ** ******
    I lost all faith in your company. I am the client you are the Marketing Expert and entrusted you to use that expertise and the campaign was a dismal failure. My targeted list was not targeted per our discussion and received a list unbeknownst to me with 18+ companies owning more than 20+ properties, hence “s***leads” per your words due to your using a filter used un pertaining to my campaign.

    For this reason, I have lost confidence in you and your firm and do not wish to work with you nor a different marketing expert. Your communication has been awful and because you are a communications company, I can’t be successful with your subpar services. Therefore, I am looking to resolve this immediately and move on.

    Please don’t make me file a complaint with BBB and take my complaints to online forums.

    I am looking for full reimbursement/refund of $1,842.81.

    I look forward to hearing your reply.

    Sincerely* **** **** ***************************** ************

    Business Response

    Date: 02/28/2023

    ** ****

     

    I just left you a voice mail and wanted to follow up. First, my apologies for the aggravation we’ve put you thru, it’s truly not like us. I’ve initiated a full refund in the amount of $1,842,81. You should see this in your account within 5 working days.

     

    In addition, I want to make this right. If you’d like to try us again, (I’ll assign our best coach to your account) I’ll give you a 50% discount on your next campaign. If not, I understand.

     

    On behalf of REIPrintMail, our apologies

     

    P.S. Although involving the BBB in your request for a refund brought light to the situation, it did not influence our decision. We are a 33-year-old company, and we pride ourselves on do the right thing.

     

    I wish you the best.

     

     

     

    ******* *****

    Customer Answer

    Date: 03/01/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.



    **********

    **** ******

Graphic Connections Group is NOT a BBB Accredited Business.

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