Complaints
This profile includes complaints for Dierbergs Markets Inc. Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
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Initial Complaint
Date:12/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am still having problems with Dierbergs rewards. Once in a great while, I receive an email from Dierbergs Rewards. However, when I attempt to log into my Dierbergs Rewards, it does not recognize my credentials. When I click on reset my password, the site communicates there is no account associated with the provided email. But, yet I am receiving emails pertaining to rewards, which makes no sense. Please reference the attached pictures and make the necessary corrections.
Business Response
Date: 12/18/2024
Hello ****,
I'm very sorry for the delay, we just recently received notification of your concern. We'd be happy to assist you with your Dierbergs Rewards account. Would it be okay if we called you to help you with your account? We look forward to hearing from you.
Sincerely,
***** ****
Dierbergs Customer Service
Initial Complaint
Date:11/11/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an entree (scalloped potatoes) and other foods from the deli on November 10th. When I got home and began eating the potatoes, I crunched on a foreign object that was prepared in the food. It was a small pebble/stone of some kind. Luckily, I did not crack a tooth or swallow the item. I immediately contacted the store that I purchased it from. I asked for the store manager, **** *****, instead I was transferred to someone else. She was blunt, insensitive and rushed me off the phone. I explain what my experience was and her only response was: I will tell deli to remove the rest. Bring it back and we will reimburse you the cost. There wasn't any follow up concerns like: Did you chip a tooth? What was the object? What can I do to make things better? She didn't even offer an apology. I phoned back again on November 11th to forward my complaint about my treatment and yet again I was transferred and put on hold, twice. I never got a chance to talk with the store director. I phoned the corporate office at ************ and left a detailed message. No response.Business Response
Date: 11/14/2023
Good Morning, *** *******
I am so sorry for the delay in responding, as this message went to my Spam folder. I did receive your voicemail Monday morning (we are not open on the weekend) and asked Dana to contact you as soon as possible, which she said she did and is sending you a gift card. I am sorry about the inferior product, and I am so glad you did not chip a tooth or even swallow the foreign object.
**** ***** was off on Monday, and doesn't come in until a little later, and I will be contacting him about the way your phone call was handled.
For your inconvenience, I added 22,500 reward points to your account. We don't gain anything by upsetting our customers *** ******, and believe me, that was not our intention. I hope you have a wonderful day and a Happy Thanksgiving!
Sincerely,
********** ********
Dierbergs Customer Relations Manager
Customer Answer
Date: 11/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
Date:02/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 12,2023 I went shopping at Dierbergs Southroads 63128 at around 1pm after checking out my groceries (over$60) I needed the manager, ***, to take my (2) coupons off ,one for a free carton of silk almond milk and one for ($5) off chicken he refused,he berated me and said I had printed the coupon off the internet. I’m 69 years old and on occasion I write to companies if I’m not satisfied with a product and they are kind enough to send me a replacement coupon. I think he decided to embarrass me because I’m an elderly woman and he could take advantage of me. I lost my daughter 2years ago and I am fragile and try to avoid conflict. I have been shopping at this store for over 40 years. I was treated as if I had done something wrong and I did not.Business Response
Date: 04/05/2023
We are very sorry about the coupon misunderstanding. There are a lot of fraudulent coupons and we should never accuse someone of using fraudulent coupons. If she has any further questions, she can call me direct at ************, extension **
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