Reviews

This profile includes reviews for TreeStone Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TreeStone Properties

  400 Chesterfield Ctr Ste 400 Chesterfield, MO 63017-4800

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  TreeStone Properties

  400 Chesterfield Center Suite 400 Chesterfield, MO 63017

Review Details

• Review fromStephen L

  Date: 07/01/2025

  1 star
  Treestone Properties, formerly ****************, has consistently demonstrated a concerning lack of professionalism and adherence to their contractual obligations. Their performance falls far short of acceptable standards, characterized by chronic unresponsiveness, minimal engagement, and potential legal non-compliance. A primary point of contention is their alarming lack of communication, frequently fails to respond to calls, emails, or other inquiries in a timely manner, if at all. This creates significant frustration and leaves residents and community members feeling unheard and unsupported. Their approach suggests a clear disregard for effective customer support and the basic tenets of good business practice. They have consistently failed to facilitate crucial community activities such as setting up meetings, organizing voting processes, or assisting with other essential community-building initiatives. For many years, Treestone Properties has been in a clear breach of contract. This includes, but is not limited to, their failure to adequately perform the duties outlined in their agreement. They are reportedly not registered with other property management communities, raising questions about their legitimacy and adherence to industry standards. Compounding these issues, they have allegedly failed to file necessary documentation with both the state and county on behalf of our community. This could have serious legal and financial repercussions for the community they are supposed to serve. Ultimately, it appears they prioritize collecting fees over providing the services they are contracted to deliver. Their actions suggest a "minimum effort" approach to property management, where their primary focus is on taking the money while delivering the bare minimum in terms of both business operations and customer satisfaction. The pattern of neglect and non-compliance warrants immediate attention & raises serious questions about their fitness as a property management provider.

• Review fromAlex E

  Date: 06/11/2025

  1 star
  Absolute trash. Unprofessional. They do not return phone calls about critical issues even tho they are contracted by HOA to be our property management company. I have called them every day over the last week about safety issues and tornado damage to our building but the property manager refuses to take or return any calls.

• Review fromSharon N

  Date: 06/05/2025

  5 stars
  I have lived in a community managed by Treestone Properties, ************, ** for 24 years. Presently I am serving my third term as a board member. The other two board members and myself have formed a working relationship with Treestone Properties. Through their leadership they have guided us through some difficult situations. They understand our goals for our community to continue to be sought out.

• Review fromConnie B

  Date: 06/04/2025

  1 star
  We have some issues with trees that are dead and falling on properties and this management company refuses to respond even though it is an extreme danger. Almost 2 months of storms and the trees continue to fall.

• Review fromLinda B

  Date: 06/02/2025

  1 star
  Cannot get a call back from April or May 4 calls.Cannot get financials from 2 request. ****, property director stated just request. Our Indentures states all residents have rights to see financials. No approval from board needed, as written in documents. Missouri statutes state residents have right to see financials. Owner of TreeStone Properties even know this.Small boutiques operation, poorly managed and over their head.

• Review fromTyler T

  Date: 05/19/2025

  1 star
  Really disappointed with this ***. I moved into a nice neighborhood where treestone properties manages the *** and they have been nothing but a hassle with trying to get a fence, and a deck approved. I have a builder who has provided all the information for the builds, and it keeps repeatedly getting declined. I have called multiple times to see why this approval process keeps getting denied and they won't answer my phone calls and all they say is it "needs more information" which I have submitted screenshots of the deck material and submitted very specific details about the material that will be used and still no response in the approval process.

• Review fromJason Z

  Date: 04/13/2024

  1 star
  According to the waterside crossing HOA, tree stone prevented elections from occurring for about 18 years. The waterside ***************** said this publicly during the meeting and was never allowed to be questioned. As a result I have been unable to recover thousands in damages that occurred while they were the management company. There should be jail time for preventing elections for almost 2 decades. How do the guilty parties get away with this?

  TreeStone Properties

  Date: 04/23/2024

  We have found these accusations to be completely false and bordering on slander. As the property management company for this association for many years, multiple elections took place. Every year nomination forms are sent out. Until the last several years, this community had a full functioning Board per the governing documents. As a management company, we do not have the ability to prevent elections from happening. 
  
  
  The previous board president moved out of their home due to harassment from this homeowner. 
  
  
  We are no longer the management company and cannot speak on any elections since the transition. 

• Review fromJames T

  Date: 10/09/2023

  1 star
  Treestone took over as my ***s management company in early 2023. Our neighborhood has community mailboxes which means my neighbors deliver my mail as often as ***** Had never heard of Treestone until I received a letter saying they had placed a lien on my property for non payment of *** fees. Never received a single piece of mail from them until being told I had a lien on my property. Tried to pay the *** fees and late fees and appeal the lien. Problem only way to pay you MUsT pay the lien. The lien doesnt goto the *** it goes to Treestone. The appeal doesnt goto the *** it goes to Treestone who wants the money. Talked to our *** board who agree putting liens on homes without using certified mail is nuts. From what I can gather their sole business model is fining people.

• Review fromKatie K

  Date: 09/06/2023

  1 star
  Husband has made numerous attempts to call, put in request online and yet we cannot even get a phone call back but if I check the status of the request claim it shows they have completed the requested work that they havent even called us back about, let alone made a trip out to check on the issue. Also, the request that was put in shows that the management has seen my requests and yet it sits in a box unresponsive and disregarded. This company is quite possibly one of the most unprofessional businesses and yet our community has no choice but to continue making payments for them to literally do nothing!!! Horrible communication!!!

• Review fromLauren R

  Date: 05/21/2023

  1 star
  Treestone refuses to even respond to our repeated requests, or actually remove the illegally parked vehicle/work truck with expired plates from our property. We have submitted multiple requests to have the vehicle removed that have all been completely ignored.

  TreeStone Properties

  Date: 05/24/2023

  Good afternoon, 

  
  

  **************** was entering her request through the ****************** instead of her sub association. We have received the requests and are working with the ***** of ********* of the sub association to get further direction on how they want to handle the situation. We will then follow the direction of the ***** of *********. 

  
  

  I have two messages from ****************. Both were on 5/23/23. One at 4:20 pm and the other at 4:22 pm. Our office closes at 4:30 but her call was returned within 24 hours. 

  
  

  In summary, ******************** requests were not ignored but simply submitted to the wrong area. Once this was brought to our attention it was quickly addressed along with a return call.