We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Information Technology Services

Rapsodo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased the Rapsodo MLM2Pro through the Rapsodo Amazon store for $700. They also charged me a $200 subscription to get the full features of the device. The simulator does not work as advertised and they are unwilling to give me a refund.

  • Initial Complaint

    Date:07/31/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/21/2024 I purchased direct online from Rapsodo a mobile launch monitor. Order number RSSO-*****. The device arrived 7/26/2024. I used it for approximately 30 to 60 minutes on 7/26/2024. The next day (7/27/2024) the device would not power on. I followed troubleshooting guidance online with no resolution so per online guidance I emailed ********************************* On 7/29/2024 I received an email reply asking for a video of the issue. On 7/29/2024 I responded to the email with a video of the issue. I have never heard back despite two additional emails politely requesting resolution. I prefer a replacement unit.I have not filed a complaint with my credit card as I much prefer to just have the unit replaced.

    Customer Answer

    Date: 08/07/2024

    The company has reached out on July ******************************************************************** the process.Thank you. 

    Customer Answer

    Date: 09/30/2024

    After nearly two months and countless emails the company finally sent a replacement unit. I would recommend others not do business with this company. 

  • Initial Complaint

    Date:04/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Email response from Rapsodo when I inquired about selling my Rapsodo 1.0 hitting unit. My Rapsodo unit is now worthless that originally cost over $3k new. Hi ****,Thanks for reaching out. In full transparency, I would not recommend selling your Hitting 1.0 unit as the 'Rapsodo Hitting' app that Hitting 1.0 is compatible with is no longer available in the App Store. This application, along with our original Pitching 2.0 application, was discontinued in August 2023.The person who purchases the Hitting 1.0 unit from you, unfortunately, will not be able to use the device. Hitting 2.0 and PRO 3.0 are only hardware devices that are available for purchase and compatible with the Rapsodo Diamond app and our Team Membership subscription. Thank you,Haylie Rapsodo Account Manager

  • Initial Complaint

    Date:12/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased Rapsodo Hitting 1.0 about 4 years ago for over $3000.00.******* changed its software this past August 2023. My rapsodo Hitting stopped working in ********** ******* says the 1.0 unit is not comparable with the new software upgrades. There the 1.0 unit I paid over $3000.00 for is ****************** says I will need to buy a new unit which is also $2000.00 or more because the old unit is outdated. ******* refuses to switch out 1.0 for a new unit or offer a refund. Im Out over $3000.00 and my unit is worthless. All because of a software upgrade.

  • Initial Complaint

    Date:11/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband did the software update that Rapsodo golf simulator device forced him to do. Upon completion the device stopped working. My husband contacted customer support on Thursday November 16th and I followed up Friday. The summation of the support was essentially deal with a broken device until we find a solution for the software update. After stating I would file with the BBB only then did the offer of a return happen. We asked for a refund of the product or a credit toward an improved product due to the fact that when we bought the device we were paying for the entire thing to work not the hardware to be okay and the software to fail without any sort of compensation. This company refused to allow me to speak with a supervisor also. Buyer BE WARE! this company conducts itself as fraudulent, does not stand by their product, and treats their customers terribly. Id never buy this again. Please choose a different company as if an issue occurs they could care less.

  • Initial Complaint

    Date:02/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a rapsodo **** ****** ****** ******* after being told they were going to release an update for ******* phones. This never happened and now they are launching a new device with the ability and won’t offer the ability to use ******** as promised. I have asked for a refund but haven’t heard anything. On the ******** page there are others in the same position I am so this isn’t an isolated incident. Rapsodo needs to reimburse those they lied to in order to make a sale.

    Business Response

    Date: 03/01/2023

    We spoke with this customer and have refunded the customer for the retail value of the product as it was 3 years out of the return window. We have received the unit back and the check is being sent to him via mail. We have been in contact with **** regarding this process. 

Rapsodo is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.