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Business Profile

Lawyers

Cordell Law, LLP
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Cordell Law, LLP's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/21/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ***** ****** I work as a truck driver & I’m also a police officer in my home state of Missouri. I hired Cordell & Cordell in November of 2018, My attorney ******** ***** was still filling motions until May of 2019 when he found out that the case was finalized 5 and then ruled on 6 months earlier. Next, my lawyer filed a motion to set aside the ruling. My lawyer communication was horrible he didn’t fight for me he advised me to make deals to end the divorce he didn’t care. Months past & ******** was off my case and **** ****’s was my attorney & he admitted that something was unethical with my case. **** couldn’t find the MDA agreement nor the paperwork to file a divorce. **** stated that without those documents there’s no way a divorce could be file lees-know set aside. So **** was attempting to contact opposing counsel, he was getting the run around for weeks. I got notice of a new lawyer again. I got ****** * *********. ****** was trying to come up with parenting plans and a MDA agreement but they wouldn’t budge. So we had a hearing and Ms ***** didn’t show. We set up a mediation, Ms ***** didn’t show up so the judge ordered the mediation and gave us 45 days and this was in February 2022, the next Mediation she still didn’t show. ****** set up a contempt hearing for September 15th but it was canceled due to ****** moving on to another firm. So now I got another lawyer Ms *******. Ms ******* had other court stuff on my court dated so i miss my court date for the 15th. Its now November. 4 lawyers, 4 years later & I’ve spent over 10,000 and nothing, I’ve never been to court in regards to this case and I feel helpless. I have not heard from Ms ******* since Oct 10th her communication is horrible. No one at this firm care. Please someone look in the file of documents and see all of what’s wrong and then tell me why I shouldn’t be writing this. Cordell & Cordell is not living up to their 10 commandments of customer service.

      Business Response

      Date: 11/22/2022

      Dear Sir/Madam,  

       

      Thank you for brining this to our attention.  Due to the attorney-client privilege that exists between our
      firm and our clients, we cannot discuss a client’s case or a client’s concerns
      with third parties. We handle these matters internally through our client care
      department.  We are currently in contact with Mr. ****** to address his concerns.  

       

      Thank you . 

    • Initial Complaint

      Date:11/21/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired Codell and Cordell in November of 2021 to represent me in a divorce case in Stark County. The divorce was filed by my wife in January of 2022. I paid a retainer of $1800 that was quickly used up. The company assigned a rookie attorney to my case. This attorney had never tried a case in Stark county and did not have any relationship with the judge, magistrate, or any local attorneys. He was not versed on the procedures of that court and we got steamrolled by local representation. He did not understand how to appeal and has cost me several thousands of dollars to date. I paid the firm over $11K and paid my wife's attorned $5.5K. The attorney assigned to my case was incompetent and had no business working on my case. I demanded a full refund of my fees and was offered a small amount to remain quiet.

      Business Response

      Date: 11/21/2022

      Dear Sir/Madam - 

       

      Thank you for brining Mr. ******* complaint to our attention.  Given that Cordell & Cordell, P.C. is a law firm, and due
      to the attorney-client privilege that exists between our firm and our clients,
      we cannot disclose to third parties the nature or substance of any matters that
      may have been discussed and/or handled. Our firm does, however, employ a
      substantial client care department which makes significant efforts to resolve
      every client satisfaction matter brought to its attention.  

      Although
      we are legally prohibited from discussing particulars of this complaint, we
      will state for the record that the firm did
      a significant amount of work for Mr. ***** and we believe all matters which this
      firm handled for and billed to him were appropriate to the circumstances and
      properly accounted-for pursuant to the fee agreement to which he agreed upon
      the firm’s engagement.  

      In
      conclusion, we respectfully request that you close your file with no adverse
      finding against Cordell & Cordell, P.C. 
      Many thanks for your time and attention to this matter.

    • Initial Complaint

      Date:08/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 22nd I terminated the attorney-client relationship with Cordell and Cordell. They are holding my $5,357.50 retainer/ Trust. On July 31st they said that they would start the process and get the closing letter done but. I haven't heard back from anyone for over 20 days. I held up my end of the deal and always made payments to them on time if not early. I had several issues with them and I hired a different firm to complete the case. I would like my retainer back please.

      Business Response

      Date: 08/22/2022

      Thank you for brining this to our attention.  Due to the attorney-client privilege that exists between our
      firm and our clients, we cannot discuss a client’s case or a client’s concerns
      with third parties. We handle these matters internally through our client care
      department.  We will be reaching out to *** ******** today to address his concerns.  Thank you.  

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