We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medical Spa

Restore Hyper Wellness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Spa.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to restore hyper wellness on Aug 14, 2024 at 3:40pm. I met with their manager ******* and nurse who were at the premises. I received a tour and free Telehealth consultation to see if I could get their services. The manager suggested signing up for elevate membership which I did. I didn't use any credits or services at that time. Soon after leaving the premise, I changed my mind. I called them back on Aug 14 before 6pm (closing time) and spoke to the nurse. I mentioned that I have to cancel due to inability to travel to the location and health issues. She said that she will text the manager Crystal right now. I requested that she cancel all the services scheduled which she said that she did.I didn't receive any call and called on Aug 15 2024 today, and spoke to ******* the manager. I explained the issue and requested membership cancellation. She was aggressive and said that it cant be done as it is not in the contract. I mentioned that I changed my mind within a few minutes of signing up. I also didn't receive any written or printed contract documents. She said she will call me back by the end of the day on Aug 15, 2024. In the meantime, I sent three emails providing written notice of cancellation request and continue to be dodged by the company. My card was charged $260 yesterday.

    Business Response

    Date: 08/21/2024

    The customer did call to cancel the evening after her appointment, just minutes before closing. The nurse on staff that day cancelled the appointments she had for the following day and told ***** that she would receive a call from Management the next day. Shortly after opening the next morning, ***** called and was upset she hadn't heard from anyone yet. I explained to her that we had just opened and I planned on calling her when I had a chance. The customer told me her concerns about cancelling her membership and told me that she cancelled within 24 hours so there should be no repercussion or bind in contract. I explained to ***** that I was not aware of this 24 hour policy she was talking about, but I would do my research on our policy and give her a response by the end of that day. I then read through our policy and discovered the customer has a 3 day ***** period to cancel after signing up for a membership. At that time,  I refunded the customer and cancelled her membership effective immediately. Emails were sent to the customer for both of those transactions. We did everything the customer asked of us. Attached are screenshots showing the membership was cancelled and the customer was fully refunded.

Restore Hyper Wellness is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.