We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving and Storage Companies

Moving America

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 22, 2022 they wrapped my furniture and moved everything to a storage unit (10x25). They used 2 trucks and 4 people. The lead was *****************. I tipped all 4 handsomely at the end of the move. No one entered the storage unit until it was time to move on Nov 10, 2022. This time they decided to use 1 truck, 3 people, 2 trips (the lead was ****). In the middle of loading the first truck **** (he identified himself as the owner) stopped by to tell me that a curio cabinet was broken. **** told me **** would be in touch when he returned from his honeymoon. **** never contacted me despite a number of voice mails and test messages I left for him. I contacted **** and he told me they were an inexpensive mover and not responsible for damage. I paid $2,100 for the Jun 22 move and $1,800 for the Nov 22 move. They hid the damage from me and then tricked me into a 2nd move when they knew they were not going to pay for the damage and the 4 guys accepted a tip when they knew they broke something. Unbelievable. They provided no info upfront either verbally or in writing about not covering damage. The 2nd team also noted they the first team poked a hole in the front of one of my stereo speakers. The curio cabinet with the broken glass is still in my garage waiting for it to be repaired or replaced.

    Customer Answer

    Date: 02/01/2023

    I have a resolution from the company.  Between the BBB and the review I put on their website, they acted.  They hauled away the broken one and put a new one inside your home. 

Moving America is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.