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Business Profile

Outpatient Surgery Center

St. Luke's Surgery Center of Chesterfield

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Outpatient Surgery Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/02/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/19/23, I was asked to pay $1340.00 to St. Luke's Surgery Center of Chesterfield for my surgery that day. I was told after it runs through my insurance, if I overpaid, I would receive a refund for the difference. Shortly after, I received the claim EOB from my insurance, which I've attached, and called billing at the surgery center. I spoke to ***** in billing on 7/11 and was told the refund of $840.00 would likely be out on 8/20/23 and to call after if I did not get it. I called on 9/19 and she said she would email someone about the status and get back to me. About ten days later, I called her when I did not hear from her and she said she was still awaiting a response but would call me as soon as she heard. I contacted St. Luke's ********** patient relations and they said they don't handle outpatient matters and forwarded my complaint back to the surgery center. Still hearing nothing, I called the office again on 11/2/23 and left a voicemail for billing stating I am still waiting for the refund and would like to speak to the office manager. I have not heard back.

    Business Response

    Date: 11/06/2023

    This complaint was sent to St. **************** However, the patient did not receive services at St. ****************  She received services at the St. ****** Surgery Center which is a separate entity and the hospital does not bill for that provider.  Please contact them direclty to resolve any billing issues the patient is having.  Thank you

    Business Response

    Date: 12/08/2023

    Pt was refunded the dollars on 11-22-2023 to her Care Credit Credit Card

    Customer Answer

    Date: 12/11/2023

    Better Business Bureau:

    Writing to inform you that my case against St. Lukes Surgery Center has been resolved. They have paid their portion of what I am owed back to me. 


    Sincerely,

    *******************************************

St. Luke's Surgery Center of Chesterfield is NOT a BBB Accredited Business.

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