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Business Profile

Outpatient Surgery Center

Timberlake Surgery Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Outpatient Surgery Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/23/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business (Surgery Partners / Timberlake Surgery Center) - started sending us 'Surprise Bill' of around $7857.83 about 1 year after the surgery. They had received payments through our *************** and we paid them as per 'Explanation of Benefits' / deductible / copayments owed. After talking to *************** company that the business is not owed any more money we tried contacting them (Surgery Partners / Timberlake Surgery Center) but they continue to send us bills.Patient - *************************** (DOB Aug 1, 1979)date of Knee surgery - Dec 16, 2022 Bill sent by Surgery Partners / Timberlake Surgery Center = $35,537.39 *************** was used - total money paid by us and insurance - $27197.70

    Business Response

    Date: 04/08/2024

    ****************** does not have an account balance with **********************. This account has been paid in full.

     

     

     

    Customer Answer

    Date: 04/09/2024

    Dear BBB team,

    It is great to see that Timberlake Surgery Center has responded with, 'No Dues' statement. But, in the interest of full transparency and documentation, we need a final 'no dues' or 'zero balance' statement from them for our records, before we can close the complaint and put our mind to rest.

     

    thank you!

    ***************************

    Customer Answer

    Date: 04/14/2024

    Complaint: 21476055

    I am rejecting this response because:

    Dear *********************, Timberlake Surgery Center,

    It is great to see that Timberlake Surgery Center has responded with, 'No Dues' statement, confirming that my account is paid in full and I do not owe anything to your hospital. But, in the interest of full transparency and documentation, we need a final 'no dues' or 'zero balance' statement/letter/invoice from you for our records, before we can close the complaint and put our mind to rest.
    Can you please issue a letter / statement to that effect, ensuring I will not be getting any further 'bills' (because of which I had raised this complaint in the first place).


    Sincerely,

    ***************************

Timberlake Surgery Center is NOT a BBB Accredited Business.

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