We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Radiology

USA Radiology Management Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 23 October 2024 I went to the ******************* ER for chest pains. All claims were to be sent to the VA. Everyone except *** radiology did with no problem. USA radiology mgm solutions seems to be unable to properly send claims to the VA despite having been given the information by the hospital. They expect the patient to do the job they are supposed to do and get the authorization number. This has been an ongoing problem with this company. I talked to ****** about it and they stated that USA radiology had all the information and they have had this problem before.

    Business Response

    Date: 01/16/2025

    Thank you for bringing this matter to our attention. We take customer concerns very seriously and are committed to resolving any issues promptly and thoroughly.

    We understand that on October 23, 2024, the consumer sought care at one of our hospitals and all claims were to be directed to the VA. While most claims were processed without issue, there appears to have been a delay with the claim submitted by USA Radiology Management Solutions. We sincerely apologize for any inconvenience caused during this process.

    Upon receiving the complaint at the end of 2024, we immediately attempted to contact the Better Business Bureau to obtain further details. Once we obtained the information on January 16, 2025, we promptly coordinated with our third-party billing service to investigate and address the issue. We confirmed that the matter has been resolved, and the account for reflects a $0 balance.

    We understand the frustration caused by this situation and apologize for any stress or inconvenience it may have caused. Please know that we strive to ensure all claims are processed accurately and efficiently, and we are reviewing our processes to prevent similar occurrences in the future.

    We hope this resolution meets the consumers satisfaction. Additionally, we extend our best wishes for their continued health and well-being. If there are any further questions or concerns, please do not hesitate to contact us directly at ************.

    Customer Answer

    Date: 01/16/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    ****** ****

USA Radiology Management Solutions is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.