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Business Profile

Roadside Assistance

Driven Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roadside Assistance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Follow-Up: Refund Request and Unresolved Issue with Driven Solutions and ************** (Policy #PAPA051286)Dear Better Business Bureau,I am following up on a complaint I filed approximately a month and a half ago regarding an issue with ************** (policy #PAPA051286) and Driven Solutions. After my initial contact with the BBB, I submitted evidence of the matter and was assured by the agent that I would receive a refund of approximately $143$144. I expected the refund to be credited back to my original payment method (credit card); however, I was later informed that the refund would be issued via check instead.Although I was not comfortable with receiving a check due to the risk of it being lost in the mail, I provided the correct mailing address to ensure proper delivery. It has now been over 45 weeks, and I have yet to receive the check. Despite reaching out to Driven Solutions multiple times, their response has been unsatisfactory. They promised to follow up with me, but I have not received any communication ******** this point, I am requesting that the refund be issued either via direct deposit into my bank account or credited back to my original payment method (credit card). Mailing a check without a tracking number is unreliable, and I no longer wish to proceed with that option. If I do not receive the refund within the next few days, I will be forced to escalate this matter by filing a small claims lawsuit, including damages.Driven Solutions has demonstrated unprofessional behavior throughout this process, and I would appreciate any assistance the BBB can provide in resolving this matter promptly.

Driven Solutions is NOT a BBB Accredited Business.

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